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Custom Color Set
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66,655 Verified Client Reviews |
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Great color but...First...I want to say that the emails and ordering experience was great. The colorist I had helping me was very nice and honest about my color choice and the best way to go for my hair. The color is great! First day afterwards it looked very pretty...but it has now begun to fade and I thought for sure it would last longer. I have only been washing my hair about 2-3 times per week and following instructions to keep it vibrant but compared to store boxes it faded faster. Otherwise great product with a large range of natural looking color selections. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Instructions very straight forward but color was unevenI loved the box with clear instructions and tools. Unfortunately , although I made sure to cover my entire head, roots to end, the color looks uneven. I was unable to use all the color but tried twice to apply and ensure even. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not Great!I followed the directions to a T and I still see grays. I was really hoping this would work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Really unhappySo i ordered cool beige, instead i end up a strawberry red orange blonde, not happy in the slightest 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCathryn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that one of our Color Experts has reached out to resolve your concern. Please let us know if there is anything else we can do to help! |
Skunk lineIve been following dorections and even emailed for help with color. No response. I had to go to hair salon and get my hair fixed after using my color from esalon. Looked like a skunk..my roots. Also color does not keep. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJuliana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not good coverageThe color washed out and I was not pleased. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
ColorThis colour seemed alot lighter than the last. Didn't have the dimensions I loved the first time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMariLee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
BadI called up explaining the desired colour even written clearly I wanted to achieved ash brown. I ended up waited for almost a week. Wasted my time and effort... I was shipped dark brown when I clearly explained. I need a refund asap. Really disappointed and I thought to call and check yet bad customer service. If you can’t achieved, it’s best to get in touch with your client not making own decision. I paid and its called custom made. I never selected dark brown!!!!! So angry !!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
sosoI love the color when I first color my hair but it fades after a week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Same as drug store versionsI was so hopeful that this would be good, legit hair color, but alas, it was the same as any drug store boxed hair color, mostly filled with cheap red color- the LAST thing I wanted. Total thumbs DOWN. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNanette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |