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Custom Color Set
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66,689 Verified Client Reviews |
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The red color, only took to my roots....The rest of my hair is total Black...very disappointing! At this point I'll have to cancel my account & get my hair done by the professionals. So upsetting...:(. I was so excited to get a new color & it was perfect timing, seeing February is Love month...It's all about Red! I have ordered several times before & was very impressed with the color outcomes...but today, not so much! Update as of October 22, 2019, I received the color replacement...& the same exact thing happened! The red color only took to my roots! The rest of my hair is black! So embarrassing. 0 of 0 people found this review helpful. Did you? |
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2nd Batch2nd Batch was good still did not cover that welll 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Loved the colour....butAbsolutely love the colour. A real ash brown, without any red tones. However, it doesn't last long. It fades very quickly. I have followed further instructions from my colourist, but it hasn't got staying power. The colour bleeds badly with every wash. I'm experienced in colouring my hair, as I have done so since I was 17 years old (I'm now 58). Usually I do have very good results at home. My roots very quickly become much lighter; within 2 weeks! I can get longer lasting colour from shop bought dyes, although I cannot find a true ash brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
CoverageDid not cover gray and was supposed to be like a dirty blonde color and came out brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointedFor the cost, I'm not impressed. I'm going back to my store box. The colour was much darker for a medium golden brown. Once I mixed the 2 products, it was very thick, maybe old. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great Color, Horrible Build UpI love the golden color produced from this company. However, this product leaves HORRIBLE build up in my hair. It does not wash out easily. It took me at least three washes to get the product out of my hair. I DO NOT recommend this to anyone with thick hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristel - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Too darkIt was a little too dark and I was wanting more of an ash brown. Years ago when I used a salon I liked the color that you picked for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible colorColor not as described. Worst color. Hate it!! Did not receive the free brush to help color my hair. Complete disaster. Have been coloring my hair for years and NEVER been this disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
can I cancel the last order?I have been using Henna in the past and the colour instructions say I shouldn't use it so I haven't even used it and boom I see another charge on my credit card. Can I cancel the last order? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDoris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nothing what I was expectingI had to take the initial test twice because it didn’t take the first time. With the first test I pick a red hue ( like I always do). The second time I thought about it and decided I would try something different and opt for a purple hue. I wasn’t sure which color I was going to get because I didn’t know how to check it. Once I received it and color my hair I was disappointed. The roots had a red tint the ends came out dark brown with MAYBE a hint of purple undertone. It doesn’t look terrible but it was definitely NOT either color I selected and my hair takes color very well 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |