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Custom Color Set
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66,689 Verified Client Reviews |
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Hate thisI had such a terrible experience from the very first time. Wrong colors, uneven, and left my hair so damaged I had to chop off more than 6 inches. Never again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrystal - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection. |
Color didn’t lastWhile I liked how my hair felt and looked at first, the color did not last very long and the grey coverage is not quite as good as I had hoped. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair did not lightenI was quite surprised as my hair did not get any lighter as stated on the box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsParveen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color setNot really impressed. Doesn't seem like the highlights really show at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEdith - We're truly sorry that our Light Set did not provide the highlighting you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not a good color.I need a whole different color. It’s just soooo coppery. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Ok but A little offI like the color for coverage, however was disappointed at the color. It was not the color that I had anticipated, leaving me with a reddish tint. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMolly - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ProblemsSince using this product my hair is falling out. Pls cancel any future shipments as well as Mymembership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Not happyAsked for darker got lighter, after many emails, feel unlistened to, n unvalued. No longer want to be subscribed anymore 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoyce - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great packaging, great instructions, poor follow up supportI received my first shipment from esalon and after following the instructions, the color I got was not a good fit for me at all. While I've been trying to get the next shipment updated to a new color, I am receiving canned email responses that indicate to me that my next color update is definitely not being "tailored to me." For example, I received a generic canned email about doing a strand test after I had sent an image showing how the color looked on me (and to show I'd been using the tinted rinse and that it hadn't worked that well). Overall, I'm really not impressed so far. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Do not sign upI do not like any of the color and I always had long hair and they don't sent enough color also I have been trying for 5 months to cancel my account and the don't give you that Option. I have been skipping the order every month and the still have billed me and not sent the stuff. I have called them and no answer about 10 time also email them 10 time a month no one emailed me back I have tried to delete my credit card information and my information. But it will not let me unless I put another card I and and they're not giving you a choice once you sign up for it you get one on mackley every month they take it out of your card But whether you get in and not they donot tell you all this when you sign up I would not recommend this place to my worse enemy it does not cover the Gray it does not work well is cheaper to go to a salon at least I know it's gonna work or to go to the store and buy the best brand they have because even buying 2 boxes for long hair it cheaper and works better and when you want to change the color you can with out any problem. I told them about 3 time I want to change my color and they do nothing like I never sent any thing about it I never been able to use it and it cover my gray for more than a week. I bet they don't put this on the review because they don't want people to know the truth that they will steal your money and there product are no good 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |