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Custom Color Set
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66,655 Verified Client Reviews |
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Bad colorThe brown I ordered turned my entire head orange/red! After one wash the ends were blonde again and the rotors were orange 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsZanna K. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hate it.Worse experience of my life. Not good communication. Never hated my hair more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany M. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your result. Upon reviewing your account I can see that an email was sent to you regarding this matter. I will however reach out to you via email again to discuss this further, and see what we can do about remedying this. Keep an eye on your inbox for more details. |
Didn’t cover my grey’sI won’t be buying this again, was a great idea but didn’t come close to covering my grey hairs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re sorry to hear that your hair color is not covering greys as expected. We've received your comments, and we'd love to adjust your formula to for your next color order to deliver results better suited to your needs. Our Color Experts have contacted you via email; please check your inbox for more details. |
I wanted to like itNot sure if it was the formula or the color but this color left a cheap looking tint to my hair :( I definitely have to go dark to try to fix this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Adjusting colorIs it too late to change color? I like the first one. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEun J. - Here at eSalon, we are always striving to create the best products possible. We have reached out to you via email to discuss this matter further, and see what we can do. Keep an eye on your inbox for more details. |
colorThe color was too dark... Sorry t 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudra B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
It’s okI wanted one thing but what they gave me wasn’t exactly what I wanted. Plus the colour faded fast. The shine & hair was good but I wish the colour lasted longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I've asked to cancel and this company won't listenI turned off my shipments, and it even says "restart plan". It's not even set to ship but keeps shipping. This company is terrible. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie R. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Just to confirm, your Colour Plan has been turned off. Please let us know if there is anything else we can do to help! |
Good, but too lightI really like this, but the color is a bit too light. I’ve never been able to find my true hair color in a bottle. I was hoping this would be different. I am disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie P. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedy this situation. Keep an eye on your inbox for more details. |
Still not thereI want a light blonde overall, to match my natural color. We have been adjusting this, but the result is still darker than desired. It is now a medium blonde, at best. I wait over 10 weeks now between applications, in the hope that the next will be the desired result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJeff - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |