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Custom Color Set
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66,655 Verified Client Reviews |
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My color was changedI explained that I like dark underneath and a light color on top, I didn't get that look at all . My color was light and it didnt have dark underneath at all. My hair color is black but I always go med. Brown. The copper they sent wasn't for me didn't like it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We'd love to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Can’t get it rightMy color has been wrong since day 1. I uploaded the color (pic from FB) and the name that I obtained from Facebook and an esalon rep on messenger. I emailed the pic and name as we’ll order 1 wrong, called and emailed again, sent pic and name, again WRONG. 3rd time uploaded and email name and pic and called over 5 times since day 1, STILL WRONG. I’ve asked for a manager 2x still waiting on the 2 calls. There have been at least 5-6 calls and 10 emails, multiple uploads of the color and name. Can get it right and it’s the customers fault. That’s how they make you feel. No apology, no expedited shipment. I used the 2nd color they sent mistake too dark. They have never said why they can’t get me what I want. And still haven’t given me what I want. Why? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeb - We truly appreciate your feedback. We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It didn't cover my roots and the colors don't match...I colored my roots around the beginning of November and the color didn't totally cover my roots and the color that it did deposit, didn't match the rest of my hair....overall, I'm not thrilled with this. It's not the worst, but certainly not the best. I may do one more order to give another chance, but will likely cancel afterwards. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKeasha - We’re so sorry to hear that the results of your color application were uneven. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just OkayColor is okay...not as dimensional as I would hope. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Disappointed by Esalon!I placed with Esalon, until now 29 orders consisting of 1 bottle of color and 1 bottle of conditioner. For these purchase, my bill was $31.99 which included free shipping. I was then satisfied with the products and with their prices. Suddenly this bill jumped to $40.49! I am disappointed. So, I am cancelling the purchase of the conditioner from this day forward. And I am planning to find another supplier very soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - Here at eSalon, we are always striving to create the best products and services possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Washes out after 3-4 washesVery disappointed, color washed out after 3-4 washes both time I tried it. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Keep an eye on your inbox for more details. Your eSalon Team |
The color kit is great! Did not like the highlight kit.Love the color and it is easy to use. The highlight kit did not work. It did not change my hair color at all so it was a waste of money for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti P. - We're truly sorry that our Light Set (Light Copper & Mahogany) did not provide the outcome you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not what was promisedHad wanted a lighter shade and it was darker than the one sent before! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosario - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Orange+orange×100I turned out completely orange it was awful I hated it I will never use that product again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrassyBroad - We're truly sorry that our Made For You did not come out as you expected. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Had a few issues with this color setI’ve been using esalon for about two years now, and overall I’ve been very happy. The color always looks great, and I’ve been really loving the highlight set too. However, this last one did not go well. Firstly, the dye had a nasty fishy smell to it (a card in the box said there was a new formulation, so I’m guessing that’s why). Not a huge deal, but just kind of gross. My main problem however, is that when I washed the dye out of my roots at the end, it must have stained my highlights on the way out because they’re now almost completely covered up! I’ve touched up my roots with highlights a number of times before with no issues, so I’m guessing it might have something to do with the new color formulation as well. Really disappointing as I loved the highlights. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |