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Custom Color Set
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66,689 Verified Client Reviews |
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DifferentIt was different this time. Not all my grays got colored. The mix seemed thinner some how. It didn't stay on my hair like the previous months did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnisha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
My hair is ORANGE!!!My natural hair at the root is medium / dark blonde. I ordered the medium blonde color kit. I watched all the videos and followed the directions to the T. How did this happen? I'm seriously regretting this decision to color at home with this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It’s okBottom of my hair is perfect but my roots are too light w a tinge of red, which I do not like. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Allergic to productAs per instructions, I tested the product on a small patch of skin. After 6 hours I had an allergic reaction. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLarry- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. On behalf of the eSalon Family, we wish you a quick recovery. |
Nothing at all specialDidn't do much for me. Left me with a drab, mousy color. Will be cancelling. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBridget- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Doesn’t cover the grey on the sides of my hair. Color is goodNeed better gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebbie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It’s fine butIt came out I little too dark might have needed a lighter color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeborah - We apologize that your hair color wasn’t quite what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
My hair is too dark!The colour i ended up with is too dark. I wanted a copper brown shade and have ended up with a mahogany brown colour. Too dark and too red - rather disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmma - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Need more grey coverageThe color is nice but it needs to offer more grey coverage. I thought since I answered yes to greys in my profile questionnaire the formula customized for me would have offered grey coverage, but it did not. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
NopeNot the color I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRonni - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |