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Custom Color Set
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66,713 Verified Client Reviews |
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DisappointedI was really excited to try an at home salon color experience. My custom color was supposed to be a light intense copper. Sadly it came out very dark and almost a soft brown auburn, which is more my natural color. I also reccomend several hair masks afterwards, as my curls feel rather damaged now, especially closer to my roots which is where they were once the healthiest. I was offered a new free kit, however I declined. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMadison B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wish it covered gray betterI told them I have resistant gray hair. It did a poor job of covering, where my hair naturally parts was especially bad. Cheaper store brands did a better job. Color was a little light. I know I'm a level 5, but don't know what brand my stylist uses. On the positive side, the kit comes with 2 pairs of gloves, application brush, stain remover and stain preventer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti L. - We appreciate your feedback. We apologize for not meeting your expectations regarding your gray coverage. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colorI want to give this more stars! I plan to continue using this hate color system but I still haven't found the right color. So it's frustrating. Plus it can be difficult to wash the color out after I dye it. It almost makes my hair feel like I'm trying to wash out was from my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrystin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color fadedThe color faded very fast. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTonia- We apologize for the delay in our reply to your review. We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Very disappointingMy hair went from blonde to dull gray color but my roots are a little light strawberry blonde. Horrible. My husband looked at me and says your hair is gray all over. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Only 2 weeks of gray coverageDisappointed in the gray coverage. 2 weeks after, there is significant gray and the color fades within 10 days. I have tried the tint rinse... it does nothing for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Gray coverageI was disappointed in the coverage... I have a patch of gray hair in the front of my head that the color didn’t cover enough, I put a lot of the product on that part of my hair & it seems like it has lightened up in that area after 1 washing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa- We apologize for the delay in our reply to your review. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Should have gone to bootsWhat a disappointing product. Followed all 'personalised' instructions stringently. The product went everywhere - all over the bathroom. Results. GREY hairs remain and dull lifeless ends. I had some remaining dye left over so I persevered and re-did my grey on the hairline with NO results. Product is very chemically and now I have a burning scalp to boost. Have had far superior results from a £6 box of dye from the chemist. Do not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSteph T. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
do not lastthe color only lasted 10 days. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBennie- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not satisfied with resultsHi, I followed your instructions and colored my hair today, but result did not satisfied me. 1. Roots did not change the color at all and still have my original color. 2. Ends are much darker that I was ordering and expecting. I was ordering based on the picture on your website and was expecting bright vibrant light orange/copper, but the final color of my hair after coloring with your formula is red copper and very dark. Please reply with your explanations and suggestions. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlina- We apologize for the delay in our reply to your review. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |