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Custom Color Set
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66,713 Verified Client Reviews |
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My hair is a yellow/orange color!This is terrible! I don’t know what I’m going to do. My hair is literally yellow/orange. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather H. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations. Don't forget, your Color Happiness means the world to us. We are glad you could discuss it with our Color Team. |
Color wasn’t as dark as I wantedI absolutely loved the package and how the products are presented. I feel like there should be three pairs of gloves provided since there was 3 different steps but the gloves were good quality! Sadly my color did not turn out nearly as dark as the soft black (intense pearl) that I ordered and my roots turned out even lighter than the rest :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSasha J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Clown red hairI’m a natural redhead with some grays. Months ago I had my hair colored darker with some dark red highlights. I chose the copper red color for my hair, explained I wanted the highlights gone and sent a pic of my hair. Now most of my hair is clown red, with brownish roots and an orange colour where the highlights were. This is so much worse than it was before I really don’t want to go out in public. It looks ridiculous! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen A. - We appreciate your feedback and apologize for all the inconvenience caused. We are glad that you could discuss it with our Color Team. Let us know if you need anything. |
Color did not turn out like I expected.The color is one tone on my roots and darker on my previously dyed hair. I’m Not happy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color was wrongColor was supposed to be black but it came out a golden brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No no and noColour all wrong in so many ways condition left very bad 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia H.- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No use coloringI did not use and I want to return. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJane - Thank you for your review and we have reached out via email to further assist you! |
Too darkOrdeted light brown, came out almost black on strand test. Called to adjust sent me dark blonde. That was the darkest brown and dull. I need very lite brown base to go with full head golden highlighted previously had. Very short hair. Ido not get it. Thank God did a strand test. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nice gentle product. Still have grays...Beautifully packaged. Love the custization. Love the check ins from my stylist. The actual product didn't cover my grays all the way. After just 2 weeks the color is fading and you can see that shimmer of gray coming through..... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Already showing grey at hairline after 4 days and no washingThis was my first try with eSalon. The kit was nice and arrived on time. The instructions and tools were good. However, when my hair dried after applying the color and washing it, the color was too light to match my natural roots. So the colorist should have looked at the photos I sent and adjusted the color to be darker to match my roots. Also, it's only 4 days since I applied the color and I haven't washed my hair, but grey is already appearing at my temple. I'm having to spray Root Magic on the temple area to cover the grey. This is disappointing because I thought your color formulas were made to cover grey and last for weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulile- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |