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Custom Color Set
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66,689 Verified Client Reviews |
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Very disappointedI was very disappointed on the lack of covering my gray. My color seems to have faded very quickly and did not hold to the roots. Loved the color just lack of gray coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShirley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not greatDidnt cover grey well. Color is very natural looking but not what I wanted at all. Very dark. And while the color didnt have big impact I feel it's already faded. Seems within a week or 2 my hair is almost simply brown and barely red (note, my hair has natural red Auburn undertone and highlight I wanted to bring out, not cover). I only wash my hair every few days so I'm disappointed. My hair wasnt damaged and application was easy (I'm experienced in coloring my own hair) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DO NOT BUYThis is not user error. The dye they formulated for me turned my hair an orange toned color, even after the toner. It was supposed to be blond. The worst hair experience of my life. I’m crying while writing this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDemi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Way too darkAbsolutely horrible. Way too dark. Save yourself and buy from a salon who knows what they are doing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Wrong colorUsually I buy my dye from Sally’s and go with a dark brown with violet tint, so I picked the same color on here. I was very excited by the packaging and step by step instructions. I followed all the instructions and now my roots have an orange tint in light. Will not order from here again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not better than what you buy from the storeI’ve requested a medium blond with an ash tone as this is my natural colour and tone and the result on fully grown roots is a medium honeycomb reddish blonde. It’s the worst colour shade I’ve ever had. It is also very harsh for the scalp. Ive lost a fistful of hair in the shower. I’m not recommending buying your hair colour from eSalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Liked the kit, but it didn't cover my grayI had indicated in my order that I had dye-resistant grays and needed an "N" base. No one ever reached out or responded. I just colored my hair and sure enough - the grey is still there. Couldn't find anywhere on the site to reach out to customer service, so I'm posting here. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
unable to match my roots. My hair pulls orange needed high developer.Unfortunately this did not work. They can only ship 20 n i need 30+ so my hair doesn't pull orange brazzy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLorie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Two tone hair is not cuteMy last kit gave me two-toned hair and not it a cute way. My ends were copper blond and my roots were brown and I am going for an auburn copper look all over. This last order was supposed to fix it and all I can say is thank goodness for quarantine so that no one will be seeing me like this and I have tome to try to fix it again. I followed the directions to the letter, setting timers and using the brush to apply and everything you're supposed to do. I officially have two toned hair. My ends are almost blond. My roots are an incredibly fake looking red. It's really, really bad. I have been getting better results for years from buying grocery store hair color. To say I am disappointed would be an understatement. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not cover grayI gave this product two tries but unfortunately it does not cover my gray roots. Also second kit didn’t include brush applicator . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCatherine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |