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Custom Color Set
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66,655 Verified Client Reviews |
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UpsetI accidentally ordered just a root touch up. I called 2 days later and spoke to two different people. They said they would send me another bottle with my order since it hasn’t shipped out. I waited 3 weeks for it to finally ship out to find out just the root touch up was sent. I refuse to wait another 3-4 weeks for it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBriana - Thank you for your feedback. We apologize for the disappointing experience you had with our service. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
DamagingThe color was fine but the ammonia about choked me to death plus caused hair breakage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color Didn't Match-- Would not recommend this product based on the experienceThe color provided didn't match my hair and turned it red. I emailed eSalon regarding this and was informed it would never match because I have highlights. eSalon should screen those potential customers to give them warning of this. The team member then said he would ship an ash to me to take the red out and cancel my subscription. It never came. Instead, I received a second of the color set and clearly my subscription wasn't canceled. This was an upsetting and disastrous experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret -Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Washed out in a weekThe dye did not last, gray was showing in a week. Giving it one more try. Also took over2 1/2 weeks to get here, not esalon’s fault.Shipped in reasonable period after placing order but for some reason went to the opposite coast before doubling back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Issue with rootsMy roots did not color well, Grey's right at the roots and inch out it was reddish brown starting to turn lighter after a week. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
1st time userI was so excited when my kit arrived. I got my daughter to do it for me incase I missed anywhere. Unfortunately the brown was too dark. I have two completely different colours, this dye and my colour. It's a mess so it's a good job we are in lock down. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
color too darkThe color was not at all what I was expecting. Way too dark and plain. No texture. I do not want to continue this subscription. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
DisappointedQuite frankly I did not care for this product at all. It smelled intensely of ammonia, mixing two separate bottles seemed unnecessarily complicated, and my hair is dry and strangely fuzzy in the root area. While the coverage and color is decent, I expected something that left my hair feeling healthier than when I started. However the opposite is true. I don’t see myself using this again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Ruined my hairThis is perfect if you want you hair to become a dry, horrible mess. Before using this my hair was strong, gloss and in excellent condition. Used the dye as per the instructions, my hair is now dry, brittle and lifeless It looks awful, wish i had never used for brought this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
very red brassy color very disappointed1 star did not like 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |