|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
Wrong colour. Terrible serviceThis was my first time to use esalon and I was nervous but excited. I ended up just being disappointed. I did have blonde highlights with long roots due to lock down. I ordered a blonde full head colour. I recieved a kit only for my roots that ended up being dark brown. I emailed customer services and after 6 days I have had no response. I will unfortunately be cancelling my subscription 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGwen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So disappointedFirst let me say, I am a trained stylist. I just wanted to give this product a try. I took the "quiz" and stated I have very resistant gray. I also mentioned it on the comments. I even sent pictures. The color recommended by the stylist did not cover my gray and did not match my hair. My roots are way lighter than my hair shaft. I followed the instructions exactly. I wish I could upload a picture here. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNorma- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor service and colourI ordered dark blonde and the colour I have is dark chocolate brown. I also contacted twice to check the colour I picked matched my picture For roots. No response on both occasions. It’s a real shame as I like the videos and helpful tips. Just didn’t experience any custom made service 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLaura- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
NOT ASH AT ALLI just colored my roots with dark ash blonde. IT CAME OUT RED. unbelievable! I am so disappointed I can't even express how upset I am . I HATE red in my hair and my roots are now all red. NEVER BUY THIS IF YOU WANT ASH BLONDE. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJulie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too much expectationRoots colour was fab but second mid length one was awful, my.hair doesn't match. 😢 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJulie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
DullNot a fan. Dull colour and wish I hadn’t done it 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAlison- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color too darkGot medium brown. Wanted light brown E-salon will redo color and admitted to a mistake 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLora- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DID not like the color at allI didn't like the red hair color at all. I was looking for a light blonde color, I tried the red anyway and was very disappointed the way it turned out, it frizzed my hair as well 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsShalon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
No better than the box from the storeColor seems the same, but this is more expensive and you have to wait for it to be shipped to you. I'll just go and buy a box at the store. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGina- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
disappiontedcolor much darker then i would like 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsBarabara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |