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Custom Color Set
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66,655 Verified Client Reviews |
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Color is good, hair loss is notColor match is good, but the amount of hair I lose the day I color my hair is enough to cover a small child’s head, and is frightening. This has happened to me both times I’ve used the product so I am cancelling my plan and future orders. Two stars because of hair loss. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCornelia - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Washes out extremely fastFirst of all when I did my color profile I said I wanted permanent and when I recieved my order I was given demi permanent. When I dyed my hair I followed the directions to a T. I actually left the the dye on a couple extra minutes. After two weeks which is about 7 washes the color has faded dramatically. I even bought the tint rinse to help keep the color and use it with every wash when it only recommends twice a week and it apparently hasn't helped at all. I'll give it one more chance. I'll update my review if anything changes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way too darkThis came out nothing like the color swatch picture. Really hard for redheads to find a shade, I have golden strawberry blonde naturally and wanted a little more vibrant red. I'm now a brunette with a garnish red tint. So disappointed. Why do reds have to be classified into a blonde or brunette category? That should have been my first clue. Wont be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAriel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good Color but Terrible SmellGreat gray coverage. Color was what I was looking for. Directions were easy to follow. My hair is shiny and looks good. The chemical odor was so bad though. I couldn’t take the smell even with a window open. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Wanted Brown, got redI was happy that my grave routes were covered. But my hair is Brown with red undertones. Now it is red with Brown undertones. Thankfully, I have not been out in public often due to the virus. It did Make my hair very soft and conditioned. I will say you can tell where my Gray roots were and it did not blend the new colors at all. Ifeel like i have two lines on other side of my head. It probably would have been a great deal happier if I used the root color on my whole head instead of the color which contained no brown. Low cost, grey was gone, wong color. They even changed color based On a photo I sent which I thought was a great touch but it still turned out the wrong color. If there is an option to actually speak to a person that may help. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne Marie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
MehIt covered my grey and my roots, but had an orange tint that explicitly said I wanted no part of. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Thank goodness it’s quarantine.I dyed my hair last night. When drying it looked like I had faded pink highlights. Went into different lighting and it looked much better. This morning, I find some of the color has faded a bit, but am catching the red tones. It makes my hair color look fake. I applied according to the instructions, but still see grey. I was so excited to dye my hair at home with salon quality products since our salons are still closed here in WA. Guess I will try elsewhere. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
customer service?I tested hair strands but had a problem with the hair dye not depositing any color on my hair at all, despite following directions. I contacted customer service but the replies took an average of one week each, which can be understandable during these times but I was eventually ignored and have not gotten a reply for 5 weeks. I would've liked to say the product worked but customer service is not responsive at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsE Yee- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too thick, new formula is awfulYou announced a new thicker creamier formula and today is my first application with it. I found it so thick it doesn't want to come out of the bottle. How is this helpful for a roots only application? Seriously, I'd have been better off mixing it in a bowl and spooning into my roots. Why would you change? Home coloring is messy enough but having to shake the bottle down (even when keeping upside down) and having just air burp out spots of formula is even messier than a thinner mix. I'll be cancelling by subscription. too bad because I like the color, coverage and it lasted longer than drug store colors. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelley- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
no goodyour color damage my hair i do not want your service any more 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |