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Custom Color Set
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66,637 Verified Client Reviews |
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Custom color setWell at first I wasn’t sure if I liked the color but after a while I decided I did like the color. How ever it’s been washing out of my hair and I’ve decided it’s too expensive to buy a color that does not stay in my hair.. I don’t recommend this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAudrey - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I sent 3 email asking for a specific colour and I got the wrong oneHi , Very disappointed. I was in contact with 2 different consultant and I was very clear regarding my request: “ ash “ blonde . They suggested to me to change the colour and I said yes but need to be “ash” even if it is dark but I want cover my “ red roots “. I have received a dark blonde set that I don’t like and I don ‘t need it ! Sent 2 email , 5 days ago and I am still waiting for a response. Waste of money . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
I got the wrong colour and I am still waiting for an answer!I spoke with 2 different consultant and I was very clear about my request : “ ash “ blonde to cover my red roots . I Have received a dark blonde colour that I don’t like and I don’t need and no one is answering to me . I want change the colour ASAP . Waste of money . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilvia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No ShowMy May 7th Custom Color Set still hasn't arrived, and its now May 30th. I've asked to skip the next order, hopefully it will be here soon, can you please let me know whats the hold up? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
3 orders with not enough productIf I can rate them as 0 I would..I've received 3 orders with less than half the regular amount of developer...I've sent messages each time with photos of unopened product and each time I get an apology and issued another shipment that comes with less than half developer..I cant use a full color with half developer so these shipments are no good for me to use..so I am discontinuing my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
.SpilledThe product arrived damaged. The box was black. Upon opening it . It appears if the lid was not placed tightly on the color bottle and the color spilled in travel. So after spending $20 + I still have no hair color. Wish I could send attached picture. Disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We're so sorry to hear your order arrived damaged! Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Destroyed my keratinI had indicated that I use keratin. Your package killed my keratin application on my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DisappointedI followed the instructions and it didnt turn out to be the color i wanted. I wanted Red and instead i got a copperish type of color. I was excited to get my hair red and disappointed that it didnt turn out red! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
not what I expectedI had high hopes for this kit but the color was too brown, not nearly red enough. I don't know if I would order this again, My hair seems more damaged than I expected, I have been coloring my hair for a very long time and had better results with boxed dyes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
20 long daysI really really want to like this. BUT I ordered on May 14 and post office says hopefully by end of day on June 2nd. Also, I did not know I would be paying 8.95 for shipping or that this shipping I’m paying for is going to take 3 weeks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |