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Color Set
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66,516 Verificado Comentarios de clientes |
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Does NOT cover my grays!I tried them once and the formula (dark brown) didn’t cover my grays, which happen to frame my face. I told them and they changed the formula so that I’d get better gray coverage. This time didn’t work any better. Now I look like I have 3 different colors of hair - dark brown, gray, and orange (from where some of the grays held onto a slight shade of brown, making them appear orange). I would add a picture if that were an option. I gave 2 stars bc the kit itself is nice, but their color just doesn’t work on my hair! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color wasn't rightRead so many good reviews about Esalon, and decided after a long time I'd give them a try. I did love everything I got and instructions were easy to understand. Only thing the color wasn't exactly what I hoped to be. I did ask for a color change so will see. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNelly - We truly appreciate your feedback and we are sorry to here that the color did not turn out as expected! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I don’t like the product, it is not the quality I was looking for.I want to cancel the subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJackeline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I'd give zero stars if I couldI finally got a chance to use the dye kit and was not at all happy with it. I have long thick hair and the shampoo/conditioner was not enough for my hair. Once I washed it and let it air dry, there was barely any difference in the color compared to my current hair...ZERO grey coverage. Waste of money! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAndrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
3 months / boxes in and colour still incorrectI wanted to love esalon. I usually colour my roots with a level 4 box dye mixed with a tiny bit of level 3 to cover the greys and I was tired of having to mix it myself every month. I included lots of pictures and information with my order but the colour (labelled “dark brown”) arrived about 4 shades too light and it looked truly terrible. I had to pay hairdresser to fix it. I explained it was too light and hoped the second box would be better. It was better but still too light. Third box, still too light. My colour is supposedly “darkest brown with ash” but it looks like a medium brown with golden reflections and will only get warmer and lighter as it fades! Like I said, I want to love esalon. I love the idea. But the execution is extremely frustrating and expensive! If the formula is wrong are you expected to walk around with stripy roots or request a free box until they get it right? The customer service are great and I’m sure the colourists are too but the formula itself just seems so light and fast fading compared to all other “professional” hair colour. I’m sure once you get the colour correct the service is great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Katie! We are truly sorry to hear that your color is still not right. Your colorist will carefully review your feedback and formula to provide a solution. Please check your emails, we just got back to you to help you further. |
Hair is falling out. Cancel ALL ORDERS as I will to use e salon product again.CANCEL SUBSCRIPTION IMMEDIATELY. MY HAIR IS FALLING OUT!!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary Ann - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Poor Grey CoverageI’ve been emailing company for help with adjustment to my hair color because formula is just not covering greys. This last shipment was the worst. I’m following all the directions, but after the first wash, my face is outlined with greys. It is so obvious 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVasthi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong colourI've ordered mahogany copper turned out jet black on my hair - had medium brown 🟤 previously!!! Not happy at all Have to stripp colour off now this shade doesn't suit me 😑 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Leyli! We are so sorry to hear that your hair color has turned out different from expected. Please check your emails, we just to got back to you to help you further. |
Grey hair not covered properlyI’m happy with the colour but some of my grey hair became visible within 1 week of dying it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHana N. - Thank you for your feedback! We're so sorry to hear that your hair colour didn't completely meet your expectations. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details. |
Light beige blondeThis was my sexy colour so paid more attention on the roots. It’s not come out the same colour. My roots are ginger. I’ll not be ordering any more 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWilson thomason J. - Thank you for your feedback. We are so sorry that your hair colour didn't meet your expectations, and we really want to make things right. We will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |