|
Custom Color Set
|
66,637 Verified Client Reviews |
|
Sort by: |
|
DisappointedThe product smelled strongly of ammonia!! And I shouldn't have applied the color.......but I took a chance! The product made my hair dry and straw like to the touch and caused quite a lot of shedding. I would like to discontinue my subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCynthia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colourI decided to dye my hair black... have to honestly say it was great when I first used it. Don’t smell like box dyes and didn’t itch my head. I decided to hold off on the review until I knew how the colour settled. The colour has only lasted 2 weeks, which I’m a little disappointed in as this cost way much more than a box dye. I dyed my hair 22nd May in the evening and today 5th June it’s back to my brown colour. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRoxy - We're truly sorry that our Coloring Tool did not provide the quality you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Not impressedThe color ended up at least 2 shades darker than what was requested. Since it is permanent color I'll have to do some major work to correct. My healthy hair feels drier than before. I will not be using esalon again. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSuzanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I want some newMy color didn't come out where want 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnn - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
diy haircolor made easyI found it easy to color my hair with this. I really like the fact that you can either use the bush or bottle to color. I noticed that after I colored my hair though, it seemed slightly hard or fried in a way? And I was hoping that the color that was meant for me, had more of a blue tinged to it. It only lasted a good 3 weeks before some white hairs were popping up too. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Liked the ShampooNot the color I was looking for.......but wasn’t completely disappointed. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTraci - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
Didn't cover white hairsI was disappointed in my color this time. I left the product on for even longer than the recommended 15 minutes after applied, and at my temples where I actually have white hairs that is why I am coloring at all, it did not cover the white/grey. Not happy. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsGrace - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
HAIR BREAKING OFF!!!My greys were not covered and my hair felt unusually coarse as I washed the dye out right after processing. Huge disappointment. My hair started BREAKING OFF almost immediately and now looks horrible. I'll NEVER use eSalon again! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJoni - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy to useAlthough the instructions are very easy to read and I was able to follow to the letter unfortunately it didn’t cover the grey as well as I had hoped. The colour however was perfect. As it’s the summer I’ve adjusted a bit lighter next time 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMelanie - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you. |
ColorI sent this information before and haven’t heard back. Hopefully you can help. The color you sent me made my roots red and the rest too dark. Please let me know if you can help. Thank you Elizabeth Markey 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElizabeth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |