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Custom Color Set
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66,689 Verified Client Reviews |
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Poor labeliñgNot realizing one bottle was Ammonia, I sniffed it and was sure I was blinded by the aroma. Thought my nasal passage was fried for life, too. Oh, what a horrible experience! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCandy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DO NOT recommend at allThe first color I received was OK. I provided my feedback to lighten the color thinking it is a learning curve. I got confirmation that the color was changed. I put the color on today and to my HORROR--it is 5-8 SHADES DARKER- a completely different color. BEWARE. 1 of 1 people found this review helpful. Did you? |
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To darkThe smell to strong and to much dark brown I can’t see Cooper or the red bottle #2 should had been the better for me that why I send the picture 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsEva- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We are sorry to hear that your color formulation came out darker than you were expecting. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Perfect color matchMy colorist matches my color perfectly. I originally came up with golden blonde when taking the quiz but sent a color and my colorist changed it to light blond and it was perfect. The only reason I gave it a three is because my grays are showing after three weeks of me applying the color and my roots are just starting to grow a little so they color faded on my grays. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFloriana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
too dark but very healthy hairmy byline I think says it all - it's a color system that I required assistance with but that was fine and my hair feels very healthy -very nice finish and shine. The color guard and removal for skin also great. but am using only due to COVID and will return shortly to my salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise - We truly appreciate your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
do not like this blondeplease cancel . This blonde is very honey or yellowish blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLori - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need Brighter & LighterWas expecting lighter and brighter color. Found it to be dull. Perhaps next time we adjust the color a little bit more. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
GoneI love my color. It is stunning and I am very pleased with one exception......it’s GONE! I put it on on May 18 and I am back to my pre- application color. I only shampoo twice a week with Framesi Color Lover shampoo and conditioner, and I cover my hair when outside. I am hopeful that this can be remedied with the tint rinse I ordered with my next order. I expected the color to last at least 4 weeks and and will see if the rinse helps. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Gray and shineI like the color but it didn't cover my grays as expected. After the second wash they started showing again. Also, the hair has lost its shine with this product (Dont know why if havent made any other changes to my hair routine) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Missing productsI did not receive everything I ordered and paid for. I was missing the second set of gloves, and also the shampoo and conditioner. This hasn’t happened before so not sure why it happened now. Hopefully this doesn’t occur again in the future. I did receive a sample of another product that was sent in the box and it said it was for dry hair, which I do not have. I ended up using it because I didn’t get the kit, needless to say it left my hair dry and frizzy after my color. I am rather dissatisfied with this round of color kit, or lack thereof. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrista- We’re truly sorry for your recent experience with our color kits. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |