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Custom Color Set
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66,516 Verified Client Reviews |
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ColorI’m canceling my subscription because I don’t like the color. When the first order came I didn’t have time to use it before the next one came so I didn’t know the color was wrong. Now I’m stuck with 2 boxes that I will use but with a color I’m not happy with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is almost BLACKI hate it! Please send a color remover ASAP. And instructions how to fix the mess Thank you, please hurry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even.Need help!! My hair is Auburn/Red, nothing near dark blond or a brown even. What do I do? I'm going to have to go to a salon and get this fixed. Just a horrible color for me, I'm not a redhead at all and now I'm sitting here with red hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ProductMade my hair feel coarse and dry. Not a big fan of product! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Pretty BUT!Pros: Pretty color Cons: 1. After 1 wk color fades 2.dries out hair i will not purchase again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
BrassyHair came out d brassy not the ash color I ordered 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Not the color i asked 4I ordered the initial package asking for a dark Auburn got brown then theymade me wait a month to resend the color I asked for I even dowlloaded a picture and sent it to them of the color i wanted and still way off. Didnt contact them again I saw no point because if u cant come remotely come close to the picture forget it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We truly appreciate your feedback and upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very Hard on the HairI have coloured my hair for eons and it always felt soft after. But after using my custom set, My hair was dry like straw and the colour was not any better than the professional colour I have used from Italy. HOWEVER, I did like that it came as a kit with everything i'd need including cap and gloves. But the applicator was good for me doing the entire head, and not just roots. So I mixed everything in a colour bowl and brushed the colour on like I usually do. I cancelled my subscription as my hair did not feel good at all after colouring and it should be soft and silky. Sorry I could not give a better review. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoberto - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color is not goodI’ve tried two different colors , both not good. I can’t continue to “experiment” on my hair to find the right shade. It comes packaged really nice , with everything you need . Unfortunately, it didn’t work for me . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAimee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Much more red than requestedI wanted to tone down the red/brassiness, and enhance the cool blonde/brown. I will say the color is rich & shiny, just too brassy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |