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Custom Color Set
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66,516 Verified Client Reviews |
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Loved the product but didn’t cover greys.I loved the products, the color and thorough instructions. Just disappointed that It didn’t cover my greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ColorDid not color my gray hair and color only lasted as long as Store bought hair color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlga- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Way too darkThis was a correction to a previous color... This was worse as it made my color way to dark and didn’t cover my grays! 2 rounds and still not working... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDomenica- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
ColourEverything is very good except the freedom of choosing the colour. If I set it once and if I am not happy I can't change it for the next order.This is a problem for me, because I like changing colours often. I didn't fined any colour catalogue. I contacted e Salon, but no answer so far. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDaniela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Hair gone wrong,/part 2 love itI'm very disappointed in the end colour..followed instructions, but the colour looked grey once in for 22 mins.. So I washed it. The roots were quite orange. Look I did not want. After I applied custom purple shampoo to remove orange in hair..left on 15 minutes..washed it.. Once dry colour is perfect for me.. So I think I would try your colour again But happy with delivery.and customer service was spot on Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSonia- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Nice packaging and color but...The concept is great. The packaging is nice. My color was a good match. However, my color barely covered my grays for 2 weeks, and I don’t have tons of gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodi- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
HorribleI wanted to touch up my red hair and now I have a hideous brown color that I HATE! It’s horrible and isn’t what I wanted at all!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlexis- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Ugh1st order was good. 2nd order there was not enough to cover all my roots, plus I had changed the color but they still only sent me a root covering kit PLUS there were grays showing not just at my roots but it had washed out of my long grays, so there was no way to cover those. So disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Pretty,natural colorLove the color although I would like a little more copper next time. People comment on how natural it looks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
ColorColor a shade or 2 too light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlicia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |