|
Custom Color Set
|
66,516 Verified Client Reviews |
|
Sort by: |
|
No better than store color.I was disappointed at the smell and coverage. I still have grays showing and honestly I don't have that many to cover up yet. The shade was good though. Will be cancelling as soon as I figure out how, no easy or obvious to cancel auto shipping. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCrystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Poor coverageNot the right colour despite sharing a photo and completing questionnaire. Hasn’t covered grey roots very well at all. Would have been better off with an off the shelf box dye for half the price. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsNicky - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Re-vamped colourI have just coloured my hair with my re-vamped colour, as my hair needs cutting and re-styled, and I have another 4 weeks to wait due to the COVID19 virus, I am going to reserve judgement until it has been cut. therefore I am going to put my account on hold until then, so I can see the colour better when it is in better condition. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didnt lighten enoughI’m disappointed. I asked for a change from dark brown to light:medium brown which required a developer strong enough to lift the color from my hair a bit. The only part that lightened was the grays. For my next order I would like my hair to be light to medium brown. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLauri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the right colorAsked for medium brown but color was a dark brown. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsSandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not good for meI do not like the smell, strong smelling it upset my stomach . It made me inch my skull. I won't be buying it again. take me off the refill list. thank you so much! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsReina - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Failed experienceThe color was wrong It was horrible I would like to cancel and ask for a refund 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDalila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not cover gray hair!Does not cover gray hair! Don't waste your money! 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMaureen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My first tryI loved how the product was presented in a nice pink box. Everything was easy to use from start to finish. Unfortunately, the hair dye has a very strong odor that burns my eyes & throat. If the hair dye could smell like soft fresh flowers, these products would be a hit! I would give a 5 stars, but the odor was way too strong. I do loved my hair color result, & I do like the shampoo with conditioner samples. They smell really good. Made my hair feels smooth, light & smell beautifully. I wouldn’t recommend anyone using this product in a small bathroom. Do it by a window or outdoor would be ideal. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDoris - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
DisappointedThe product smelled strongly of ammonia!! And I shouldn't have applied the color.......but I took a chance! The product made my hair dry and straw like to the touch and caused quite a lot of shedding. I would like to discontinue my subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsCynthia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |