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Custom Color Set
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66,541 Verified Client Reviews |
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Too lightToo light, but did cover the grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. |
Didn’t cover my grayColor was not the right one, I have jet black on my hair this was too light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMayra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right! |
Not good for gray hairsI asked for dark brown with copper color to do an ombre. The combination worked but unfortunately my gray hairs did not take the colors both dark brown and copper. So it does look odd when I pull my hair up in a pony tail. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color- poor coverageColor matched perfectly but didnt cover my grays around my hair line 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right! |
not for meI got one shampoo and the grey was back 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great idea, poor execution...My low rating is more for my overall experience and not judging the product. My color goals are just not possible with an at-home approach. The coloring products quality were really nice and deserve a 5/5 rating. The instructions however were confusing and I do not feel like it was as effective as it could me. I confirmed this with a color specialist. The instructions get a 2/5 rating. Take my opinion with a grain of salt. If you are just doing an all over color without highlights/dimension then this is the product for you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVeronica- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't useI mixed my color, but didn't use it as the smell was so strong and irritating 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMoira- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too DarkColor was supposed to be dark brown with gold undertones. I have black hair now. Not impressed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathi- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Review of dyeWaited a very long time for delivery. When received I applied as directed. When the dye came off not a grey hair was covered and very little color took on the rest of my head! Would not recommend or use again. Would like a reimbursement since I was not happy at all. Thanks for your attention to this matter. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarmela- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like the color but...I like the color but it did not fully cover my greys. The directions said to leave on for 30 minutes. Thinking I should have left on for longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanine- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |