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Custom Color Set
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66,516 Verified Client Reviews |
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Rich package, poor productI was so anxious to see the amazing results using two different shades on my hair, one for the roots and one for the length, that I got extremely excited to open the beautiful package when it arrived in my house. I used it while recording a video to post online, so sure it’d work! Poor me. I’ve ended up with an orange root and a red hair. It didn’t color my whites (and a have just a few of them here and there), and it has left my hair heavy and dry for a few days. Really disappointed. I really wanted this to have worked out, but it was a complete disaster! I ended up deleting the video and re-dying my hair with the over-the-counter product I’ve been using for the last 10 years. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFernanda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
wrong colour and bad customer service!Made my blonde hair yellow and didn't cover any grey. Took 4 emails to customer services and wasn't offered a free new colour. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn P. - We truly appreciate your feedback. We're happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pros and consGreat service and color. I would have hoped it would have lasted longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Not 100% happyUnderneath is a different colour and the top of my head is still grey but lighter. The photos I uploaded look like I'm blonde but I'm grey as most of my hair now is grey except underneath. I didn't need a refresh as I had virtually no colour in my hair except for underneath and a few strands. I hope it works next time as I will cancel if not. I had high hopes for esalon. I would like my money back as I'm not satisfied! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren M. - We appreciate your feedback. We are sorry to hear that you were unhappy with your gray coverage. Our Color Experts have already contacted you to discuss this matter. Let us know if you have any further questions. |
NopeNot at all the color I wanted or expected 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
AwfulI have used esalon in years past and I used to love it. However starting up again last month using the product, it’s awful, I followed directions exactly and yet after I washed my hair Thoroughly there were still black patches all over my scalp and when I touched my head I had black all over my fingers it was awful. As I said I use this product in years past and never had an issue like this I don’t know if they’ve changed the formula but it was awful and I will never try it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too lightToo light, but did cover the grey 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. |
Didn’t cover my grayColor was not the right one, I have jet black on my hair this was too light 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMayra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right! |
Not good for gray hairsI asked for dark brown with copper color to do an ombre. The combination worked but unfortunately my gray hairs did not take the colors both dark brown and copper. So it does look odd when I pull my hair up in a pony tail. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Great color- poor coverageColor matched perfectly but didnt cover my grays around my hair line 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right! |