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Custom Color Set
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66,637 Verified Client Reviews |
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ColorColor wasn't right i ended up copper instead of red 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJasmine- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange, not beige :’( 😢My hair hasn’t been dyed in two years, and two years ago all I got was a few highlights which have grown out to my ends. So basically. All virgin hair. I was really hesitant to try out e-salon because dying my hair isn’t something I do all the time, it’s rare because I’m really trying to take care of my hair. But I digress, this summer with the quarantine from covid, I thought I’d do something to make myself happy. And since there are no hairdressers open due to the quarantine I tried e-salon, given its excellent reviews. My hair is naturally a medium blonde, veering on the dark blonde side in the winter, and gets quite light in the summer. All I wanted was to add some ashy/beige blonde to it so that it was lighter before the summer started. I had to wait a really long time for my order, but again, covid and I’m in canada, so I understand. Today I took the plunge. I followed the instructions, and I even rinsed with purple shampoo and conditioner after. But I so regret it now, as my hair is all orange. Brassy, coppery orange. If I could attach a picture I would. I’m so sad, because now I feel like I’m going to have to dye it again sooner than later because it looks so bad :( and the salons aren’t open yet, not to mention I don’t have the money right now to pay for a professional. Maybe if you want to go black or red esalon will work for you, but the colour that was chosen to be mixed with my 20volume developer didn’t have enough ash in it, so I’d think twice before lightening with e-salon. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t cover grayI was meticulously thorough with my application and kept the color on for longer than the recommend time but many of my grays are still gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Been over a week still no color, package is now in Kentucky.... Im in MD....So I ordered my color, its shipped and I even spent the extra 5$ to get it quicker... what a laugh, it isn't even in my state yet delivery a week from now... so much for fast track... After I get this im done and will go back to Madison Reed so cancel my account. Well its been a week, no color yet.... checked tracking and its still in another state... are you fucking kidding me..... Never again.. Madison Reed and Ulta send my color out in a day or 2 so Esalon you can kiss my ass and I will continue to warn people about your shitty practices...5$ to fast track and here it is a week later and nothing...... What a rip off..... If I could give zero stars I would but elsalon has to be greedy and cant even allow an actual rating. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDM - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Not what I wantI sent it back, because it was ordered in error 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPauline- We’re so sorry to hear about your recent experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Washed out in 2 washesMy hair colour washed out within 2 washes, very disappointed, I’ve ordered twice and it has done this both times 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElie M. - Thank for your feedback. We are sorry to hear that you're unhappy with your color. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too dark againLeft hair soft but still dark for a dark blond Please cancel all future hair color Resorting to a salon 😕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not orderedI did not order these items. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Inconsistent coloringThe most recent color I got is not a change from what I normally get. The color set very inconsistently. It’s coming off inconsistently too. I haven’t changed water or products so this really surprised me. I’m not happy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Got what I paid forMy hair was way too dark even after personalization. A professional I am not, and my hair showed I got only what I paid for. I did not like the long term results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVIckie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |