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Custom Color Set
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66,516 Verified Client Reviews |
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Coverage of grey/white hair Failed to cover rootsFollowed directions very closely. Once hair was thoroughly covered with product left on for 30 minutes. Applied remainder of color with water and massaged into hair before showering. Perhaps it doesn't work on short coarse hair. Or it needs to be on longer than 30 minutes. Maybe blonde shade was too light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Unhappy with color and customer service!I was so excited to finally color my hair after going gray, post-chemo. The color was too light and my roots around my face still looked gray. I emailed immediately to ask how soon I could re-dye or touch up my hair. That was almost three weeks ago, and I still haven't gotten a response. I went into my account to cancel my next order and was offered free color for the next time. I was told I would be contacted by, "my colorist" to discuss the color. Again, I still have not been contacted. I had better luck with Loreal Preference color at half the price. I am so disappointed. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not for meThe strong smell and burning of my scalp was just too much for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Missing an entire orderI am missing an entire order that was shipped May 29th. When I go to support for esalon, I am unable to submit my complaint. I am not using this company anymore. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear about this. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It looked really good for 2 weeksThis does not cover gray :( and unfortunately that’s the only reason I color my hair. It is cheaper to order it twice a month than seeing a stylist once every 8 weeks but, I have to get my hair cut anyway around that time and would have need to to dye my hair with this brand 4 times.. No thank you, I’ve got a life lol. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrandi - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
No overall color or grey coverageWhen I had my color custom made I specifically stated I wanted my hair all one color since I was still growing out at balayage. I was sent to different shades and I also stated my hair was prone to turning red which it did. I'm extremely disappointed that not only are all my greys not covered but the ends of my hair are a different color than the rest. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatasha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not like the golden colorI was sent the same color as I had when I started with you a while ago. I stopped getting it and thought I would try again. My hair is dark brown (I mean dark dark brown) I just wanted it a little lighter, the girl sent me the same thing as before. I even sent her a picture of my hair. I do not like the golden as it wears on it looks really good, which is not what I want. To me who ever done the color this time just look up what I had and sent it. Waste of my money. Thanks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSue - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair is still 2 different colorsI colored my hair and ended up having hot roots. I contacted esalon via email twice, and no response. I finally called and was put on the phone with a colorist that said "easy fix" and another kit was sent to me. I was excited to have this "easy fix" but my roots are still a different color that the rest of my hair, they just aren't orange. Disappointed. I have to see a professional to fix. This is the first time this has ever happened and now I am very hesitant to even color my hair again myself. What I thought would be a fun an affordable way to do my hair has turned into a stressful and now going to be a very expensive experience. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We’re very sorry to hear that you were so disappointed with your Color experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
100% Orange hairI followed instructions to the T but unfortunately ended up with orange roots.. Not at all what I expected and as you can understand : I am vey disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNiki - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
After 2 weeksThe color washed off quickly 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiudmila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |