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Custom Color Set
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66,516 Verified Client Reviews |
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Expected more noticeable changeThis was the first time I colored my hair myself. I've gotten my hair colored before at a salon so I knew basically what I wanted to do but I was still nervous! The directions were easy to follow and videos were helpful. However, I wasn't very excited about the end results. I didn't notice much of a change in my hair color. Natural hair color is light to medium brown and the color I ordered was medium brown (intense pearl). I was expecting more of the violet color to come through, which I didn't see and even overall the brown didn't seem to get any darker. I know it's hard to see from the small color swatch they put online, but it really felt like my natural color was just matched, and I notice some color change if I was outside in the sun. Perhaps part user error, but I felt like I explained what results I was hoping for, and even sent in photos of my natural color. I like the fact that there is a real person creating a custom color for me, but I was disappointed with the end results. The final color was fine, it just wasn't really what I wanted, I was looking for more of a change. I'm going to adjust my colors and try again, hoping for better results this time around. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Colour too darkThe colour was much darker than I had asked for. I wanted a light base colour but a bright copper and it turned out much darker 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DisappointingThis was my second time using eSalon. The first time everything was perfect. This time....not so much. I placed the order on a Thursday and for a week the message on the site stated "your stylist is working on your color". After a week I received the "your order has shipped" however when I checked the tracking info it just stated that the package was on the way to a shipping facility. I recognize that shipping is delayed currently due to the virus and this may not have totally been your delay. When the package arrived I opened it to find that it was missing the shampoo, conditioner, and - most importantly- the brush. Had I not waited so long to receive the color I would have returned it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKay- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not badI find it very easy to do but find it does not cover grey as much as salon products do. I also though the touch up spray came with every order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not a good color matchI intentionally gave you the brand name and number of the product I was using that was the color I like on my hair. What you send me was lacking in the red coloring of the Auburn. So the color you sent is really more brown than Auburn on my hair. My hair is more dry since I use this product. Rather disappointed. Will have to consider if I want to order again. I will wait and see how long this lasts. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
Ginger orange 😞Unfortunately my hair came out gingery orange, I was very disappointed and upset that I put a box set over it darker which I don’t line but it was soo finery orange, I have enclosed a photo to show you in my account, it ended up far worse than it was. I don’t want to order anymore as my hair has been dyed too much in a short space of time. My hair did feel nice though but I’am soo upset . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
ColorDisappointed , they did not send the brush applicator and now I have to go buy one. It’s a very important tool even though I used the bottle. Thank you 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We appreciate your feedback! Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. With your first order we included our reusable Tint Brush complimentary, however, going forward the brush will not be included in each custom color kit. We apologize for any confusion. Please let us know if there is anything else we can help with. |
The Worst Hair Color EverI sent in my photo with my dark brown hair and said I would like to go slightly lightly..... I received my kit, followed the directions exactly and my hair came out BLACK.... the BLACKEST BLACK you have ever seen. Not impressed. My hair feels and looks very damaged. Have a appointment to have a professional fix this disaster. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStefani- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Coverage of grey/white hair Failed to cover rootsFollowed directions very closely. Once hair was thoroughly covered with product left on for 30 minutes. Applied remainder of color with water and massaged into hair before showering. Perhaps it doesn't work on short coarse hair. Or it needs to be on longer than 30 minutes. Maybe blonde shade was too light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTrish - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Unhappy with color and customer service!I was so excited to finally color my hair after going gray, post-chemo. The color was too light and my roots around my face still looked gray. I emailed immediately to ask how soon I could re-dye or touch up my hair. That was almost three weeks ago, and I still haven't gotten a response. I went into my account to cancel my next order and was offered free color for the next time. I was told I would be contacted by, "my colorist" to discuss the color. Again, I still have not been contacted. I had better luck with Loreal Preference color at half the price. I am so disappointed. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |