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Custom Color Set
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66,516 Verified Client Reviews |
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Easy to do but color is no good!So the kit came packaged nicely. It was very easy to do. However, after coloring my hair I noticed no gold undertones in which I requested when making the formula (which was dark brown with golden tones) Lastly, the color started really fading in about 3 weeks and has more of a reddish tint. My hair almost looks like it did before I colored it. I only tried this because of quarantine and everything being closed and I definitely wont use it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChantel- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not at all the color requested.I asked to lighten up to a strawberry blonde, similar to Nicole Kidman’s color. The colorist adjusted my order to a different color than I requested, and now my hair is darker than it was before I started - it came out more like a Susan Sarandon color only without as much red tones. Very disappointed and a waste of my time and effort. Exactly what I didn’t want to be - a dark, mousy brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Incomplete orderWhen I received my order I was missing an extra set of gloves. Also I was under the impression that a brush to apply color was included in every order. Was i mistaken? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisatisfyThe color did not last a all so upsetting only covered my grays for a week or less 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJovettee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Not so greatAlthough I liked the overall color, it didn't cover my grays well. By week 2 my grays were completely visible. The color is also very flat. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Average Provider at BestQuarantine times call for home hair color. I am usually a salon goer and trust the professionals who have honed their craft but have had to turn to home color during quarantine. I saw esalon on Instagram and decided to try it out. The product was fine but faded fast. I wish the turnaround time for shipping was as fast as the color fade! During normal shipping conditions, be prepared to wait a LONG time (1.5-2 weeks) for a reorder of the exact same product I had ordered originally. While I still plan on coloring my hair from home, I will not be a returning customer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. |
Product good! Color not what I expected!The product itself is great but man its overly coopery. I feel like my hair is closer to orange than bloodish-red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Still have roots but now a different colour!Not the colour I expected.It hasn’t blended with my hair at all and still have roots but in a different colour!This is exactly the reason I avoided a store bought colour and for the price paid I expected a better result. Not worth the money and I won’t be buying again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLyndsey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Change hair colorI wanted o play on my grays so I picked the purple pearl which was a beautiful gray with a hint of lilac and you gave me mostly dark brown, red and purple mix. I don’t see how I can contact my colorist so I’m writing it here. Send an email with no response to the issue. Tell me how I can contact you. Please 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Product not receivedI cannot give a good rating because I have not received my order yet. On May 29th, Sprintstar sent me an email indicating that I refused my order. This is so false. I was home all day and no one had never been here. I called the delivery company and had left a message with the receptionist to have some one call me. She took my phone number and told me that some one will call me back. As of today, I have not received any calls. Please review this situation and let me know how to proceed. Thank you Sincerely, Lucille Lanteigne 25 of 36 people found this review helpful. Did you? |
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Response From Our ExpertsLucille- We’re truly sorry that your color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details. |