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Custom Color Set
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66,516 Verified Client Reviews |
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A little disappointed.I ordered a custom color kit and wrote so many notes and attached pictures of the exact color I wanted to have my hair. I didn’t receive any guidance, advice, or any concern from the colorist assigned to me, and the mixture seemed way too generic, not realizing my concerns at all. I followed all of the instructions provided, but the overall application was just patchy and didn’t cover all of the brassy and coppery colors, and actually added too much gold in my hair. I want to like this color so bad because it was supposed to be customized for me but I just can’t feel happy with it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
WORST CUSTOMER SERVICE EVER!!!I have been waiting weeks for my order and have still not received it. I finally received a tracking number a few days ago. It was delivered to Burlington, ON depot which is 1 hour away from my home. Now it is on its way to Richmond, BC, which is a 6 hour plane ride away!!! When I called to inquire with customer service they said to call back next week!! They would not call the shipping company to look into it. This is not a very efficient system and I will not be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyI just dyed my hair today 6/13/20 and already getting another shipment I want more red in it that I can see whether I’m in the house or in the sun I don’t like this color at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It’s not the same color as last timeI liked the last color. I didn’t complain. I thought I would get the same color again. What I received is brown. It’s about 3 shades darker than what I had previously. What happened? This is not what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFarrah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong colorWay too dark, colorist changed it on me 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
WrongMy review isn’t on color because I can’t use it. I requested all over color and was sent root and ends retouch. Not enough to do all hair so wasted my money. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsH.L - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnsatisfactoryIt did not turn out the color I expected 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Order never deliveredI Never received my order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy to do but color is no good!So the kit came packaged nicely. It was very easy to do. However, after coloring my hair I noticed no gold undertones in which I requested when making the formula (which was dark brown with golden tones) Lastly, the color started really fading in about 3 weeks and has more of a reddish tint. My hair almost looks like it did before I colored it. I only tried this because of quarantine and everything being closed and I definitely wont use it again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChantel- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not at all the color requested.I asked to lighten up to a strawberry blonde, similar to Nicole Kidman’s color. The colorist adjusted my order to a different color than I requested, and now my hair is darker than it was before I started - it came out more like a Susan Sarandon color only without as much red tones. Very disappointed and a waste of my time and effort. Exactly what I didn’t want to be - a dark, mousy brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |