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Custom Color Set
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66,516 Verified Client Reviews |
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Left a red-ish colorGray coverage wasn't 100% and the color had a weird red tone to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKarmarie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I am a licensed hairstylist but loved the picture of the pearlized copperI loved the color this was supposed to be. I loved the way the system was set up and the directions. It started out too dark, made my hair feel strawlike, but this is old lady hair I am dealing with. The color faded quickly at the roots but left my ends dark. I will have to work at getting it back to where it was before I used it. Also as it faded it looked ash, seriously ashy, which isn't copper even pearlized copper it is just dull ashy brown hair. I do not want to continue receiving, I have tried to call and cancel as it was auto deducted from my paypal. I was glad to try it out, but not something I want to continue. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - We’re truly sorry that our Hair Color did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Made my roots brassyHair is destroyer hoping salon can fix it once they reopen. Wish I’d never tampered with it! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
gray coverageGood afternoon: The product covered my gray hair a bit better than box color. However, the coverage was not that great. It helped camouflage the gray somewhat better. Thank you. Regards, JW 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not worth itI was really excited to receive my colour and was looking to achieve a light ash blonde root. The colour was not what i requested and made my hair even more golden. I would have saved money by getting a box dye from the shop as this was the same result. If you want to save money go to you chemist and buy dye or just go to a hair dresser. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Loved the color, not the fade!I chose a color and the stylist adjusted the color, so I went with their suggestion. I actually LOVED the color after I immediately colored my hair. It lasted about two weeks and then lightened so much it was maddening! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Just not workingSorry but the formula is not lifting my root and as a result my hair is a medium dark brown. I can no longer continue using your brand. Please cancel and confirm any future orders 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I ordered one color and the result was anotherMy order was about blue tone and when I used it my hair turn on some clear brown or chestnut. My nature color is black and never ever I wanted a brown or chestnut color because i don't like it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMIldrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Way different than expectedMy hair came out WAY too dark. It seems nearly black. My natural color is light brown to dark blonde. I was sent a shade of dark brown. This was definitely not what I was expecting when I normally dye it a light copper mahogany. Now I need to figure out how to fix it. I was looking more for a light shade of copper red blonde. I am hoping in a few weeks that the color will fade some. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Does not workam not pleased with the color and would like to cancel my entire subscription/membership. I notified someone last week about returning the kit because the color did not change. I also am requesting a refund for cancellation of membership. I have since not received a reply 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMyllette- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |