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Custom Color Set
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66,516 Verified Client Reviews |
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Kit Was Nice, Color Was WrongThe presentation and packaging was awesome. Instructions were easy to follow. However, the color was completely off. I wanted to go from bleach blonde to dark blonde and instead I now have very dark brown hair... I followed the instructions exactly. Contacted customer service a few days ago and have received no help to fix this. I’m disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJordan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FadesI notice that the color fades and that is a concern for me. I do not wash my hair daily. Can you check into the formula and see if adjustments can be made? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't color my gray rootsI only gave 3 stars because it didn't cover my roots. I liked the overall product and was quite easy to apply. I only used it as a root blender as I have highlights done. Thanks ~ Cami M 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCami - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair loss caused by eSalon productsHello - I am experiencing hair loss (about 50%) from use of your product. i have not changed other products I am using. Please connect me with legal to discuss. Thanks, Diane 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. |
Not satisfiedWill be cancelling order Hair was dry after application 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllyson- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the Right Color and Not Enough DyeThe color I wanted- cool/neutral lighter blonde- was vetoed by my consultant. I said ok- they apparently know best. So, I instead got a generic medium blonde color. I told them my hair pulls warm and I didn’t want that- but I now have deeply warm medium/dark blonde hair anyway. Also, I explained that I have very fine, very thick and very long hair- and as a result- I was given 2 small bottles of dye/developer. Not enough. Nope nope nope. There are some places underneath my hair which were not saturated enough to be even. I really wanted to like this but I just don’t know how to be successful using this product when I’m not being heard in the consult- I guess if I were to try again I would just pick whatever color I wanted and ignore the colourist suggestions idk. Maybe I’m just annoyed because my hair is now nearly mustard coloured. Ugh. If I’m being generous, I’d say I t’s not terrible, I guess, but it’s not what I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHolly- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Such high hopes!!I had such high hopes, I watched and waited. I read so many reviews, and finally I decided okay im gonna try it. Took the towel off of my head after the shower and I couldn't even tell that my husband and I had just spent all of our time together trying to give me the hair color that I have always wanted!! Nothing! Two bottles and....NOTHING!! I followed the instructions to the letter! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCrystal- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color too lightThe color was too light plus did not last on my hair for more than a week. It’s very hard to wash the color out. I had a terrible allergic reaction to this product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJoanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Nice concept, but doesn't cover gray wellNot very good coverage. Gray was still visible after use 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJane- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
FailedFinally used the product last week, June 10, 2020. Not happy with the product because it left my hair dry (the conditioner wouldn't even soften it up) & it didn't cover the gray for long. I followed the directions, this is not the first time hair color was done at home. I specifically stated that my hair turns gray 3 weeks into color. This time after 4 days, the front of my hair was white, the color disappeared. Not happy with the product. I had to go to Sally Beauty Supply to get a different type of root touch up. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCindy- We are sorry to hear that you were disappointed by the gray coverage and texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |