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Custom Color Set
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66,516 Verified Client Reviews |
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Been over a week still no color, package is now in Kentucky.... Im in MD....So I ordered my color, its shipped and I even spent the extra 5$ to get it quicker... what a laugh, it isn't even in my state yet delivery a week from now... so much for fast track... After I get this im done and will go back to Madison Reed so cancel my account. Well its been a week, no color yet.... checked tracking and its still in another state... are you fucking kidding me..... Never again.. Madison Reed and Ulta send my color out in a day or 2 so Esalon you can kiss my ass and I will continue to warn people about your shitty practices...5$ to fast track and here it is a week later and nothing...... What a rip off..... If I could give zero stars I would but elsalon has to be greedy and cant even allow an actual rating. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDM - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Not what I wantI sent it back, because it was ordered in error 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPauline- We’re so sorry to hear about your recent experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Washed out in 2 washesMy hair colour washed out within 2 washes, very disappointed, I’ve ordered twice and it has done this both times 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElie M. - Thank for your feedback. We are sorry to hear that you're unhappy with your color. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too dark againLeft hair soft but still dark for a dark blond Please cancel all future hair color Resorting to a salon 😕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDenise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
not orderedI did not order these items. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Inconsistent coloringThe most recent color I got is not a change from what I normally get. The color set very inconsistently. It’s coming off inconsistently too. I haven’t changed water or products so this really surprised me. I’m not happy with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Got what I paid forMy hair was way too dark even after personalization. A professional I am not, and my hair showed I got only what I paid for. I did not like the long term results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVIckie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Messiest Dye I've Ever Tried - Color Not RightLet me start by saying I have regularly dyed my hair for over 10 years now myself, using both many different kinds of box dyes and professional dyes. Pros: 1. Hair feels healthy afterwards and not dried out 2. Customer service is responsive and helpful 3. The kit is really fun, there's a poem on the box and your name is on everything. Instructions are straightforward and easy Cons: 1. They had trouble getting the color "black" right. This was actually a big reason for me to try a new brand: "they can't possibly mess up black, right?" Initially when picking out my color, I did not get an option for blue-black, just "soft black" which we all know is just dark brown. In the comments, the company had responded to others that if their color wasn't there, to pick the closest one to it and leave comments about what you actually want so this is what I did. My first coloring left about 2-3 inches of my roots dark brown while the rest of my hair was jet black from the box dye I had previously used (I took pics and sent it to them with my feedback). I decided to give them another chance and wrote some feedback to get my formula adjusted. Second round was a little better but still not black. Third round was the same and that's when I canceled my subscription 2. This dye sort of feels normal throughout the process until I got out of the shower: there were splashes of dye ALL OVER MY BATHROOM! It had splashed out of the shower while I rinsed it literally everywhere, there was even some close to the ceiling somehow! Like I mentioned before, I have dyed my hair with many different kinds of dye and not a single one has splashed all over the place like this one did while being rinsed - be super duper careful during your process and check everything twice when you're done. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRafalina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Don't Count on Receiving your Color On time...My first order was May 16. It is now June 16 and I've yet to receive my color for which I requested a 3 week reordering schedule. So now I've switched to receiving color every two weeks so perhaps I can then inventory a back order of supplies whereupon I can, in fact, apply color on a 3 week schedule... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsToni - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I never received this order.Can you please tell me how to get in touch with you? I can't find a phone number anywhere on your site. This order shipped May 30 and I still do not have it. Please call me at 410-310-2209 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeg - We are sorry to hear you have not received this order. I have reached out to you personally via email and phone call. We'd welcome the opportunity to speak with you personally. Please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience. We look forward to speaking with you soon. |