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Custom Color Set
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66,516 Verified Client Reviews |
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Didn't quite cover my greyI like the color, but it didn't conquer my most stubborn gray around my hairline. I left it on the whole time. Also, the conditioner didn't give my hair the same "slip" that others I have used in conjunction with hair coloring products have given me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlyssa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I Expected BetterI certainly dont mean to offend, but my honest opinion is that I've done an equivalent job with Color Silk $3.00 box of dye. Normally, I don't bother to follow the coloring instructions, because I've been dying my hair for eons. This time, I took extra special care to follow every instruction to the T. I timed roots then did my ends, and even had some leftover dye to mix with water and massage in in the shower. Sadly, my roots came out very dark, while the bulk of my hair is a brighter shade of red. They didnt blend well at all. My hair feels much drier and frizzy. Anyway, thank you for the opportunity to have this experience. It was a really nice kit, but your product just isn't for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
TERRIBLE COLOR and poor quality product!My hair is now a dry, bland brown with no shine. Hate it. Complained to esalon but got charged for another dose. Please do not send me any more of this junk. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still not covering my rootsI have white and grey roots. This is the second time I have tried salon color and, even after adjusting color and following directions EXACTLY as written, the coverage is suboptimal. I am going to try another brand of color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Has turned my hair to straw and my ends look like crapStopped coloring my hair because of OTC brands made my hair overly porous and look like straw. Salon dyes were better be cause they were custom but I did not want to send $120 in the salon every 6 weeks for my super long and thick hair. Esalon with their custom blends seemed to be the right fit to still get custom color and not cost an arm and a leg. First two shipments seemed not to destroy my hair like OTC color and I was happy. Since then, each consecutive dye seems to have made my hair progressively worse and it is awful now. It also seems like custom color does not realize that your roots my need refreshing more than annually when your hair falls more than halfway down your back. Really so disappointed with this service. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxanne - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ColorColor wasn't right i ended up copper instead of red 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJasmine- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Orange, not beige :’( 😢My hair hasn’t been dyed in two years, and two years ago all I got was a few highlights which have grown out to my ends. So basically. All virgin hair. I was really hesitant to try out e-salon because dying my hair isn’t something I do all the time, it’s rare because I’m really trying to take care of my hair. But I digress, this summer with the quarantine from covid, I thought I’d do something to make myself happy. And since there are no hairdressers open due to the quarantine I tried e-salon, given its excellent reviews. My hair is naturally a medium blonde, veering on the dark blonde side in the winter, and gets quite light in the summer. All I wanted was to add some ashy/beige blonde to it so that it was lighter before the summer started. I had to wait a really long time for my order, but again, covid and I’m in canada, so I understand. Today I took the plunge. I followed the instructions, and I even rinsed with purple shampoo and conditioner after. But I so regret it now, as my hair is all orange. Brassy, coppery orange. If I could attach a picture I would. I’m so sad, because now I feel like I’m going to have to dye it again sooner than later because it looks so bad :( and the salons aren’t open yet, not to mention I don’t have the money right now to pay for a professional. Maybe if you want to go black or red esalon will work for you, but the colour that was chosen to be mixed with my 20volume developer didn’t have enough ash in it, so I’d think twice before lightening with e-salon. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLindsay- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t cover grayI was meticulously thorough with my application and kept the color on for longer than the recommend time but many of my grays are still gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Been over a week still no color, package is now in Kentucky.... Im in MD....So I ordered my color, its shipped and I even spent the extra 5$ to get it quicker... what a laugh, it isn't even in my state yet delivery a week from now... so much for fast track... After I get this im done and will go back to Madison Reed so cancel my account. Well its been a week, no color yet.... checked tracking and its still in another state... are you fucking kidding me..... Never again.. Madison Reed and Ulta send my color out in a day or 2 so Esalon you can kiss my ass and I will continue to warn people about your shitty practices...5$ to fast track and here it is a week later and nothing...... What a rip off..... If I could give zero stars I would but elsalon has to be greedy and cant even allow an actual rating. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsDM - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart. |
Not what I wantI sent it back, because it was ordered in error 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPauline- We’re so sorry to hear about your recent experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |