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Custom Color Set
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66,516 Verified Client Reviews |
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Made my hair very..This product left my hair so dry and hard to brush or comb! I personally would not buy this product again cause it has ammonia in the color, no natural ingredients to improve the texture of your hair, very unsatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DisappointedMy first order was perfect l was very pleased. This time not so much. It took forever to get here and it was not the same kit. I prefer applying it with a brush and the second kit did not come with one. My husband has been my helper and this technique makes it more difficult for him. Do not appreciate the bait and switch 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re truly sorry that the second order did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Was supposed to be dark blondeI ordered a kit and the colorist actually said I should go lighter that the color I picked, so I agreed. The color I picked was a light brown and she recommended light blonde. I received my kit today and was extremely excited to color my hair. I was supposed to be dark blonde, that’s what it says on the package. It turned out almost black......I am not happy, if I could give negative stars, I would. Anyone who colors their hair knows how much harder it is to go from dark to light!!!!! My hair went from light blonde to almost black!!! I’m soooo upset. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCallie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like the productBut the color is darker than I would like. I recorded but didn't get opportunity to try a different color. This shade is too dark. Left a note for the colourist but actually want to select a new shade that may work better for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Uneven colourOrdered this product with high hopes based on the reviews id seen. It arrived in lovely packaging with my name on the colour bottles. Everything i needed from gloves to stain removal wipes. Was a bit apprehensive as apart from going red once I've been blonde for years. Followed the instruction to the letter. My hair is still 2 colours with long roots. Only difference is its darker. I decided on this shade as i was told it was the only way to get an even all over colour. I messaged twice on my account page to question this. Still no reply. Guess ill just have to keep walking around looking like this :( Should of waited for my salon to open up again at least i would still be blonde! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnnmarie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
UnhappyThe color was OK, although I thought it would be more dimensional. But it didn't cover the gray! That's the whole point of me coloring my hair is to cover the gray and it didn't. I still have to do everything if I missed a spot after coloring my hair! This is not worth the money if it doesn't cover my gray hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It was darker than like brown.It just came out too dark. I will cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
wrong colorAs previously stated by me, I have a lot of grays. They are stubborn and will not take a light color. Therefore they did not work and am canceling any future order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Color wasnt right, the smell was too strongThe amonia in this smells a lot,and I asked for the color to be made lighter the second time and it still was very dark. Too expensive when you he to color long hair also. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnalin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Custom Color SetAgain, the color is too dark brown. It colors well, but is too dark. Wanted more of an eggplant (shades of plum/dark purple). Unfortunately, will have to pay more and return to salon to get the right shade. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |