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Custom Color Set
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66,541 Verified Client Reviews |
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Mixed ReviewI was very happy with color, process and customer service in the beginning. The color just doesn’t last. I read many complaint reviews about this and thought it was because their hair just grew faster than they thought but now I have to say, they are correct that it is the color application unfortunately. If it were different my review would be 5. Dawn 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color is blahThe first time I tried this color, I didn't like it and said I wanted more red. The color was changed but still no red. I cancelled my auto-subscription and still received a 3rd box of color that I will not be using. On the plus side, the color does stay really well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
what i received was good, but 2 items missing. :(So far the quality color and ease has been good, but this order was missing the shampoo and conditioner, part of the process. not cool. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hard on my hairhair dry and color lost luster after 2 washings 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
disaster!First kit was fine auburn, the next kit my hair became almost black, not what I wanted at all! Two months later I am still trying to get my hair color back to where I want it to be...refund was issued not a problem but I spent the extra money to get a great product. Back to CVS! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Will try againI am not sure if the gray coverage was user error or the product. I will try again and get help. I have A LOT of hair and maybe I didn’t put product everywhere. I like the color and it wasn’t hard to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicolle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Didn’t change my hair colour at allDid 2 strand tests after 2 phone calls saying my hair could go 2 shades lighter (light brown to dark blonde) and it went darker brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My adjusted colorI feel like my hair color adjustment didnt make much of a difference then when I dyed my hair the first purchase. I do see a little bit of color on my roots but not so much on my ends. Not sure why 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBriana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
TerribleCostumer service 1* Grey coverage 1* 1 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsJudit - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback! |
DisappointedI was under the impression, Esalon color was supposed to be equal to salon color.....it isn't. My roots, when using box color, turn an ugly blondish red, the salon colorist explained why, it has to do with the developer box color uses, opposed to what salons use, when I get my hair colored at the salon, its all one color, no ugly blonde red roots. I used the eSalon today, with high hopes, to my dismay......ugly blonde red roots, so now my hair is two colors. Plus, its such a hassle to get into the shower to finish up, you can't pour the water over your hair, with your head tilted back, don't tilt far enough, you end up pouring it down your face, tilt too far back, the water doesn't pour down your hair, it pours directly onto the shower floor. You're supposed to use plastic clips to hold the sections of hair, the clips are not included, something you don't know when you buy, but you need them, so, you have to go try and find some. I canceled the auto ship before I even used the product, for other reasons, but, I would have anyway, after having used it. Editing previous review.......after less than 2 weeks of using this product, I'm already seeing a lot of grey coming back and, my hair looks ugly and faded. There's supposed to be a 100% satisfaction guarantee, isn't there? I'm not even 50% satisfied. Do I get my money back?? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSherrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |