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Custom Color Set
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66,516 Verified Client Reviews |
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It's okI am canceling my order...too expensive wrong coloring..Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible customer serviceWorst customer service experience I've had since Dish network 13 yrs ago. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my hair orange$400 later and I finally look “normal”. As a blonde in quarantine I got desperate and ordered from esalon hoping to bridge the gap until Salons reopened. This proved to be a very $$ mistake. Dye is NOT meant for blondes. I typically highlight. I ended up with a brassy orange mess. Esalon offered to send a toner but since it took 3 weeks to ship the color due to the pandemic I wasn’t willing to wait. They refunded my purchase - so customer service was good. That was the only good thing. I went to local beauty supply and tried toner. A little improved but still Orange. Luckily I was able to get into a salon in a neighboring state to correct the mess. Let me tell you color correction is not joke and very $$. Blondes: don’t try this at home. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTabatha - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Highly recommend a stronger color formula to lift root growth for all over colorThe process of application was simple & quick, which was great. My issue now is that my roots are a completely different color than the rest of my hair, appearing orange and unbalanced. I highly suggest working with the customers on a formula and/or process that will lift the color of the roots prior to application to blend with the rest of the color formula once rinsed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesn’t cover white hairTried for the 3rd time, but unfortunately it didn’t work for me. I followed the instructions and use salon brand shampoo and still didn’t a couple days later the grays started showing. I’m much happier with Sally’s beauty products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJacy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Gray showing after one wash, color fades quickly.Initially, my gray looked as if it was covered. I washed my hair x1 and gray was showing again. My color continued to fade with each wash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarj - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t work.It didn’t cover my white hair, which it’s not that much. Smells very strong also. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnabelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AmmoniaToo much ammonia. Smell is overwhelming. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. |
Mixed ReviewI was very happy with color, process and customer service in the beginning. The color just doesn’t last. I read many complaint reviews about this and thought it was because their hair just grew faster than they thought but now I have to say, they are correct that it is the color application unfortunately. If it were different my review would be 5. Dawn 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color is blahThe first time I tried this color, I didn't like it and said I wanted more red. The color was changed but still no red. I cancelled my auto-subscription and still received a 3rd box of color that I will not be using. On the plus side, the color does stay really well. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |