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Custom Color Set
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66,541 Verified Client Reviews |
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Not effective coverage over grays.Followed instructions to a T, left color on 35min, and the greys are showing through. Used medium brown. Been successfully coloring my roots for years. The stain remover does not work on skin, but does work on countertop. I will say packaging is lovely but who cares if product doesn't work. The internet reviews about this product being #1 are based on packaging not product effectiveness. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
GrayDid not take way my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBobbi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover grey hair completely this timeThis kit did not color my grey hair completely this time followed instructions exactly as package said 😢 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My hair turned greenMy hair turned green 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Very disappointedNot the color I order. I requested to be way lighter and is so dark. Dark brown my original color was a golden brown almost blond. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvelyn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
User reviewThe product was okay and will probably give a better result if I am a professional. I had a hard time working on the actual coloring of the strands, separating sections and subsections. Using the brush to color, and keeping the sections away from each other is harder than I thought. By the time I finished coloring, my arms are so tired from being raised for so long. I also do not know how the hair on the back side of my head came out. I could still see some grays even thought I followed the time required to leave it. Again, if I am a professional, I could've yielded a better result. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEddo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not lighten my hair, or cover grey.The colorist suggested this color because the shade I wanted was too light for me. She told me I would also receive a highlight kit, which I did not receive. This shade is too brassy and did nothing to cover grey hairs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFarrah - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Damage productNo only I got a damage product but I was charge again for the product. Very disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYei - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Red overloadBeautiful all over color but way too much red for me. I am hoping hat this time someone reads my request and I get a much lighter shade of blonde with no red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re sorry to hear that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots/ends different colors and ends were bright very fake looking copper redThe intended color wasn't achieved - the ends were a very fake looking shade of reddish copper and my roots are a VERY dull shade of brownish reddish yellow with a strange look. Roots/ends do not even come close to matching. Also the color was EXTREMELY high in ammonia, my hair feels really damaged and made my scalp SUPER itchy. Follwed directions to a T. Very disappointed. One of my male friends even told me it looked bad, which tells you a LOT 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMJ - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |