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Custom Color Set
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66,541 Verified Client Reviews |
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Kit not completeThe color was ok, but the shipment was late and the Kit was not complete, it was missing the gloves and the classic shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuciana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too BrassyI was not pleased with the color. Not at all what I hoped for. I noted I didn’t want brassy. I followed all instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
not happypretty hard to rate a custom color when it has been nearly 10 days since shipped.....time to stop this service??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The colour wasn’t rightDidn’t cover my greys at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It did not work for meIt did not remove my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgette - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Bad colorThe hair dye didn’t change my hair color at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHanif - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Color really faded fastColor has already faded and looks red. Grey coverage was not that good either. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
CancelCancel.Please cancel my everything I used your product & my hair turned green cancel me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFaith - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
horrible deliverystill waiting on order from June 1, 2020. Also still waiting on order (replacement) from June 15, 2020. No tracking information available because the package has not been given to USPS yet!!!!! Customer service did not seem receptive to resolve the situation, 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynnh - Thank you for your feedback. We apologize for the disappointing experience you had with our current transit time. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Didn’t cover my blondeThis didn’t work as promised. I said I wanted to cover my highlights to be one solid color and it didn’t cover them at all. It also didn’t fully cover my grey and I don’t even have that much grey. Pretty disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |