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Custom Color Set
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66,655 Verified Client Reviews |
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Bad experienceI read the instructions carefully before coloring my hair and followed them exactly. The product and process were very messy and my hair color barely changed at all. Plus, at one point in process, the instructions say to use a fresh pair of gloves but only one pair was included in the kit. Will not use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not coverThis go around it didn't cover my grey nor did it hardly cover my roots. I'm very displeased 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Overall colorMy color lasted less than 2 weeks. My gray came right back. Too much brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNoelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Way too darkThis color was way too dark for me. In person it appeared black. I would like one shade lighter next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
CancelHow many times do I need to cancel this product? I am reporting you to the BBB and to my bank for unauthorized payment. Jun 19, 2020, 11:11 PM PDT To whom it may concern, Apparently you are having difficulty reading my message. Here it is again. Confirmed? I received notification that you charged my pay pal account for hair color. I do not want this product on auto shipment. I only made a one time purchase. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I hopedMy hair was golden copper and I wanted to add more gold to it. This came out brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Pretty but smellyColor turned out nice, application was fairly easy, but the smell was almost unbearable. The color rinse with the remaining color made my sinuses burn badly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ShippingRidiculous. Autoship doesn’t help. It takes basically three weeks to receive anything. Switching to another company. Also, way too much single use plastic. Flood the oceans with your unnecessary packaging for generations and generations and generations to come. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
hair dyeafter i washed the hair dye off, my hair color did not change at all! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Awful.This turned my hair bright orange in my root and did absolutely nothing to ends. They look the same. It smelled awful and my hair feels so dry and damaged. I would not use again. The color formulation sounded right and had no orange or copper in it but it turned my hair bright copper orange. I hate it and am currently redoing it to my cool toned red ruby color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |