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Custom Color Set
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66,541 Verified Client Reviews |
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Not impressedTried this product twice and both times the color was not what I wanted nor did it cover the gray hairs. I wanted more cool tones and was specific that I did not want any tones of red or warmth, ...which is exactly what I got and no gray coverage. Called immediately (Sent pictures both times btw) and they added a neautralizer and said it would help cover the gray, but might be a little darker at first. Tried it again, and again a reddish, brassy (Warmer tone) not darker, just brassy. Also, hardly any gray coverage. I’m just not impressed and have little faith a third try would be any better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
ESalon 2020 ReviewI did like the color very much, but without a brush to properly apply the color, I was at a loss. The items in the entire box was comprehensive and the quality of color was superb. I would be interested in tweaking the color a bit...hoping I can do that before my next delivery. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRitu - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Longest wait time....I was billed for my order on June 8, 2020 and today is June 23rd and have not received my shipment. This is frustrating as there is no "contact button" for E-salon so they can check into it. Tracking says that I've received it twice. Need to figure something else out. UPDATE...ESALON has an address of El Segundo, CA. 90245, I too live in So Cal, I could have ridden my bicycle and picked it up much quicker. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYvette - We are so sorry to hear about your experience. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong Color SentI asked for my color to be lighter. The color sent to be was darker. I am not happy with this box! This is not the direction I want to go. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLizette - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Kit not completeThe color was ok, but the shipment was late and the Kit was not complete, it was missing the gloves and the classic shampoo and conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLuciana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too BrassyI was not pleased with the color. Not at all what I hoped for. I noted I didn’t want brassy. I followed all instructions. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
not happypretty hard to rate a custom color when it has been nearly 10 days since shipped.....time to stop this service??? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The colour wasn’t rightDidn’t cover my greys at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarolina B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It did not work for meIt did not remove my gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGeorgette - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Bad colorThe hair dye didn’t change my hair color at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHanif - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |