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Custom Color Set
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66,541 Verified Client Reviews |
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I do not like the shampoo and conditioner you sentHi I really don't like the idea that you substituted the usual shampoo and conditioner for Altera Caviar shampoo and conditioner samples. First off, they are half the size of your usual shampoo and conditioner. If you want to include a free sample, that is up to your marketing dept., but don't substitute it for what the customer expects to get . It's just not the right way to market something new. I'm a bit dissapointed with this order now, as I really liked the conditioner tube that came with my first order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGerin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DID NOT MATCH MY COLORI do not want any more of your hair color. It did not match so I want you to cancel my shipments. I am disappointed that you do not give me the right to cancel any further shipments without going through all of this trouble. You need to add a place to CANCEL. I also want my credit card number removed from your site. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Downward Spiral into the Pit of DisappointmentNo shampoo. No conditioner. "Samples" of Alterna Caviar were empty, sealed packets of air. What. A. Messy. Experience. This used to be a good product. This is now a waste of my time and extremely frustrating. I'm going back to an actual salon now that they're opened again. ~K 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too darkI have ordered several times and the color is still brownish red, too brown. I am aiming for more red but i never get that color. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not sure what happened this time but not too happyI just got my second color done and I’m disappointed. I requested better coverage, which appears to be there but my hair was left like straw!! I have never had a color dry my hair this way. I also lost huge chunks of hair!! I don’t know if they used a different brand of color or what, but the soft shiny hair that I got the first time went the complete opposite this time. I’m not sure I will continue my color with esalon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusamsa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. |
Never received products2 orders paid from my account and I did not receive them. I have quit my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Reasonable hair colourFirst parcel arrived after 3 weeks, packaging was damaged and hair dye was everywhere. Got replacement about week or so later. Colour was too dark. It has since been adjusted and I find it still too dark. I personally don’t notice much difference between a shop bought hair dye and this and there is a fair difference in price. I have really long thick hair and require 2 dyes. I’m £23 plus here when I can buy 2 in supermarket for £12 and don’t have to wait for these. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill D. - Thank you for your feedback. We are so sorry to hear that we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Wrong color. AgainMy color was too light. Too red. And completely wrong shade 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Too darkWould like it to be light color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
It was 3 weeks late.3 weeks late. Enough said. I cancelled subscription bc that kind of uncertainty is unacceltable. Plus no brush, no gloves, no better than drugstore brands. The shipping box not worth +9 more than Clairol. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeslie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |