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Custom Color Set
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66,541 Verified Client Reviews |
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Color very similarColor seemed similar to what I ordered. I did not receive a “Welcome Kit” so I don’t feel Like I had the resources to color my hair like they suggested. I totally missed a lot of grays! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLizzy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No matchI sent a picture of the color I once had. The change I requested to the formula was way off. Needed a lot more red and less blond. I did say add a small amount of red and I am sure that is what was followed instead of the photo. We will get it next time. No big deal. Still love your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGail - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Delivery TimeThe color is good however the waiting time for delivery is so long; it takes at least a month to receive the shipment in Canada. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWassila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not happyI got an email saying the stylist was changing the color I selected because it was too dark. I chose the lightest medium brown option I was given online. I used the color this morning, and my hair is nearly black. I am so disappointed. I do not like your process, with no pictures of what the color should look like before using. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkColor was too dark and brassy. It did cover the gray though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Missing brushVery disappointed that the kit came and was missing the essential part, the brush applicator! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGabriela - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
A few quirksI had spoken to a colorist and I told her I wanted my hair to be a deeper red with a touch of brown. I got the opposite. I'm okay with the color but would have liked a deeper red color. Also I thought I was supposed to get a shampoo and conditioner with the set and I didn't get that either. I think those that pack the boxes should be more aware of what should be in the order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
SameI loved the presentation but I followed the instruction to the T and my color haven’t changed . I left it on there the recommended time and it’s Literally still the same color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChantelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not happy with newest color setThis newest color set had a new shampoo and conditioner that had too strong of a fragrance and didn't seem to make my hair feel as soft as the previous shampoo and conditioner. This set also seemed to have less color and only had 1 set of gloves in it, when it normally has two. Also the last 2 times I have used the coloring, it is not covering the grey at the temples and widows peak even though I am putting color there first and leaving it on for 20 minutes before starting the rest of the coloring. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMimi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Grey againI absolutely love the product and colour but I’m already suffering grey routes again. Unless anything can be done to make the product last longer? My hair certainly does not grow fast either! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |