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Custom Color Set
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66,541 Verified Client Reviews |
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Not as I expectedI followed the instructions very carefully as I did not want any mistakes, however, once I had washed out the color after the 30 minute wait time I have pink hair at my roots ! I am so upset. I usually go to a salon but with the COVID, I was desperate to do something with my hair, but using your product has shown me that I should have waited for m salon to reopen. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
change colori need change color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIzabela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. |
No velvet tone seen at all, not even subtle!Not really happy with the outcome as no velvet tone seen at all. My hair just looks like darkest brown with a hint of red at top/root which was ok, even though I didn't plan to have red tone, but the rest didn't have any velvet tone at all! I chose this option as I really like that tone. I noticed that the color diagram for bottle 2 shows quite a large portion of velvet but not sure if it was because the dark brown was too strong that overpower the velvet tone or the time instructed was not long enough (only 10 minutes for bottle 2). Is there any way we can fix that? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKieutrang - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Where’s my color??It never came!! It’s been over a month!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OK, not great.I was excited to try this but I am pretty disappointed. First I called customer service about my order because it looked like it was just sitting at USPS and the person who answered was just plain rude, no other way to put it. I did get my colour a few days later and tried it last night. Overall it was easy to use and the instructions are well written. Here is what is not good- 1. This is most definitely not made for long-haired ladies. There was nowhere near enough colour to cover my hair and I can see where I ran out. So if you have long, thick hair, beware, you will not get enough product. 2. There was no shampoo or conditioner in the box. Not a big deal, I used my own, but don't advertise it if you don't plan on putting it in the box. 3. The ammonia smell is pretty bad. I am going to give this one more try, but as a first experience, I have to say less than good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hair colourI ordered pearl blonde & ended up ginger spice !! I have asked for an adjustment to colour & will keep you informed as to how that comes out . 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Be prepared to wait weeks for deliveryThe product leaves your hair feeling great. The color is pretty good at first, but quickly fades and the grey coverage is not the best. The main reason why I canceled after only a few months was it took over 2 weeks to receive my color every time! It would list that the product shipped on my order date, but the method they use is not reliable. The last time, it "shipped" on June 10th and as of today, June 25th, I have yet to receive my color. Absolutely unacceptable and ridiculous. Definitely not worth the delay and wait. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsT.S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not received 😢I still haven't received neither of my shipments 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Literally no change to my hair colorColored with one of the bottles and saw very little change so I waited two weeks and used the second bottle and nothing. I was hoping for subtle but my hair literally looks the same. Disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAllison - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
I wanted to give another tryI really wanted to like this company but after trying the product again I was really let down. I put in the notes the color I wanted to achieve and the stylist didn't even read them and somehow I ended up with a way darker color. Even after reading the instructions twice. Shipping is so slow and my happy dyeing kit didn't even come with any shampoo or conditioner which was strange cause my first one did. The color I received isn't that bad but it was not even close to what I asked for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVanessa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |