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Custom Color Set
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66,541 Verified Client Reviews |
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NIce colourNice Color but just didn't Lighten my Roots enough to match my Ends , however Lovely product and definitely worth giving this company a try as I understand you cant get it right for everybody 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGina C. - Thank you for your feedback. We’re so sorry to hear that you were unhappy with the results of your custom hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good product bad custom Colorlight brown ended up as darkest brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Shipped twice and never received.Product was shipped twice and never received. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
never getting it rightthey never give me the color i ask for - my requests are ignored 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just okIt seems darker than last time and once again more brown than red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
OkayThis product doesn’t cover grays like it says it should. I was using my hair dye from sallys. Only reason I tried this is because my sisters hair looked amazing. Not so good results on me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChrissy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not as I expectedI followed the instructions very carefully as I did not want any mistakes, however, once I had washed out the color after the 30 minute wait time I have pink hair at my roots ! I am so upset. I usually go to a salon but with the COVID, I was desperate to do something with my hair, but using your product has shown me that I should have waited for m salon to reopen. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
change colori need change color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIzabela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. |
No velvet tone seen at all, not even subtle!Not really happy with the outcome as no velvet tone seen at all. My hair just looks like darkest brown with a hint of red at top/root which was ok, even though I didn't plan to have red tone, but the rest didn't have any velvet tone at all! I chose this option as I really like that tone. I noticed that the color diagram for bottle 2 shows quite a large portion of velvet but not sure if it was because the dark brown was too strong that overpower the velvet tone or the time instructed was not long enough (only 10 minutes for bottle 2). Is there any way we can fix that? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKieutrang - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Where’s my color??It never came!! It’s been over a month!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |