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Custom Color Set
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66,541 Verified Client Reviews |
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...2nd wash and did not cover as much as expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIryat - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Expected Better ProductI specifically said I wanted to cover gray hair, but this hair color did not do that. Also sent a picture, so the colorist could guide herself and the color I received made my hair color darker. I followed the instructions, just went over 1 minute of what is instructed. I'm dissapointed, not sure if I will reorder. One good thing is that the color doesn't dry your hair, had high hopes, but it didn't work as I expected! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsXenia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfied!Not satisfied at all. The color made my hair brassy with an orange tint. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJayme - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
2 different colorsRoots are lighter than the rest of my hair. The same thing happened with my previous order. I informed the colorist prior to the new hair color being sent. I’m not sure why the formula is made lighter on the roots and darker on the ends when new hair growth takes hair color easier and stronger than your ends. Thanks but I’ll be going back to box dye for now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Colour KitGreat service, I loved the individuality of it all, but the colour you arranged for me was horrible. It was the worst colour I've ever had my hair. I had to dye over it with a dark brown a couple days later. It's a shame, because I really liked the idea of it. Maybe I'd use you again, but this time I'll pick the shade myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiDi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DID NOT LIKE THE COLOR AT ALLtoo magnetta I was looking for a bright red blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So many chemicals- it literally smokes! Ruined my hairMy headline says it all- so, so unhappy. My hair has been totally ruined to the point where my hair end have become like hay! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikita - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Initially very pleasedWas initially very pleased with the colour and covering. However after only 2 weeks my grey was showing through and not from regrowth. It had been applied correctly and i used their colour shampoo and conditioner. I have sent an email asking if my colour can be adjusted and they said yes. Hopefully the next one will do a better job of covering the grey until my next dye is due. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots too lightI need a darker color for the roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilke - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
My Medium-dark Blonde roots turned a bright orange color.I haven't colored my hair in a year (which was done by a professional colorist at professional salon and matched my natural hair color previously). I used your product and my hair turned a bright orange tint at the root nonetheless... I won't be using your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |