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Custom Color Set
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66,541 Verified Client Reviews |
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Colour KitGreat service, I loved the individuality of it all, but the colour you arranged for me was horrible. It was the worst colour I've ever had my hair. I had to dye over it with a dark brown a couple days later. It's a shame, because I really liked the idea of it. Maybe I'd use you again, but this time I'll pick the shade myself. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiDi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DID NOT LIKE THE COLOR AT ALLtoo magnetta I was looking for a bright red blonde 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKatrina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
So many chemicals- it literally smokes! Ruined my hairMy headline says it all- so, so unhappy. My hair has been totally ruined to the point where my hair end have become like hay! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNikita - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Initially very pleasedWas initially very pleased with the colour and covering. However after only 2 weeks my grey was showing through and not from regrowth. It had been applied correctly and i used their colour shampoo and conditioner. I have sent an email asking if my colour can be adjusted and they said yes. Hopefully the next one will do a better job of covering the grey until my next dye is due. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicola - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Roots too lightI need a darker color for the roots 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilke - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
My Medium-dark Blonde roots turned a bright orange color.I haven't colored my hair in a year (which was done by a professional colorist at professional salon and matched my natural hair color previously). I used your product and my hair turned a bright orange tint at the root nonetheless... I won't be using your product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Professionaly presentedHowever... The ammount of one set wasn’t enough to cover all my hair (luckily I had 2). The colour is quite nice, but not close to what I wanted/expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJudit - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not worth itThe one box I used was too light And did not cover all of my gray. The second box, I did not know I was getting, will be thrown out. Plus it took me a while to figure out how to cancel the monthly subscription I was not aware I signed up for. My hair salon is back open. Thank Goodness!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
DO NOT USEI got this product to dye my hair my natural color and cover some grays as well as even out some old box color. This stuff, the ammonia first of all IS HARSH. It’s a day later I’ve washed my hair 3 times since coloring and it’s still SO STRONG. Additionally, I ordered dark brown. My hair is PITCH BLACK and I didn’t even leave it in for the full 30 min. Plus my hair feels like legit straw. Customer service is great but I will never use this product again nor do I recommend it. My hair was so healthy before this I’m so upset. And the ammonia is irritating so badly not only me but my boyfriend. DO NOT USE. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorOrdered a natural looking red and it turned out way too fake. Not what was pictured. The kit was also missing the shampoo and conditioner Giving 2 stars because I was impressed with the presentation the color and other materials came with. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily - Thank you for contacting us. Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring.Please let us know if there is anything else we can help you with!Thank you for contacting us.Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring. Please let us know if there is anything else we can help you with! |