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Custom Color Set
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66,541 Verified Client Reviews |
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I don't love it, but I don't hate it eitherThe kit is good and the colours well mixed, the roots colour blended seamlessly with the ends colour. My hair is healthy and shiny. However, their violet tone colour isn't the neutral tone shown on the website, it's a very warm, reddish cherry purple. It's not an ugly colour and it suits my neutral-tone skin and green eyes, but it isn't what I was looking for. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoxane- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not satisfied with outcomeMy hair is really dry after coloring; my edges did not take, my grays are standing out. I don't know what is needed to fix this. I want to upload a picture so my color care person can let me what adjust or conditioners needed to fix this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Arrived damagedBeen trying for 2 days to contact esalon thru the support link but it wont let me send you the info. order #4354636 My order arrived damaged and unusable. The bottle of developer leaked out inside the box. What was left inside the bottle did not even go up to the writing on the bottle that show the size in ounces. I put 2 pics on my profile for you to review. This was VERY disappointing! I desperately needed to color my hair and ended up going to CVS on Saturday and buying a box of hair color after paying for this. I ordered it on June 24th and received it on June 27th, I even paid the extra $5.00 for the fast processing and shipping. Please let me know what can be done to remedy this situation. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKellie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happyThis time color didnt stay as long 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsYasmine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Bad experienceI read the instructions carefully before coloring my hair and followed them exactly. The product and process were very messy and my hair color barely changed at all. Plus, at one point in process, the instructions say to use a fresh pair of gloves but only one pair was included in the kit. Will not use this product again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not coverThis go around it didn't cover my grey nor did it hardly cover my roots. I'm very displeased 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristina - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Overall colorMy color lasted less than 2 weeks. My gray came right back. Too much brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNoelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Way too darkThis color was way too dark for me. In person it appeared black. I would like one shade lighter next time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatti- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
CancelHow many times do I need to cancel this product? I am reporting you to the BBB and to my bank for unauthorized payment. Jun 19, 2020, 11:11 PM PDT To whom it may concern, Apparently you are having difficulty reading my message. Here it is again. Confirmed? I received notification that you charged my pay pal account for hair color. I do not want this product on auto shipment. I only made a one time purchase. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKaren- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not what I hopedMy hair was golden copper and I wanted to add more gold to it. This came out brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |