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Custom Color Set
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66,541 Verified Client Reviews |
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Great coveragehi i loved the coverage but it wasn't a dark enough deep brown that I wanted. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa W. - Thank you for your feedback. We are sorry that we didn't meet your expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I greatly emphasized the need to avoid....This last color did exactly what I expressed I did not want. The previous color was fine and then I requested to go lighter. Well, that evidently was not do-able because as mentioned, I'm back to square one, trying to get rid of the reddish/golden tones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color fadingThe color didn't cover all the grays. After application and my hair drying the grays around my ears was not covered. I paid close attention to this area since I know these grays are stubborn but the color didn't take. Also it has been a week. I have avoided swimming pools, and only washed my hair twice since I dyed it and the color is fading at my roots, and it's not root growth. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Really unhappyThe product arrived covered in dye fingerprints and was sticky as if it had been handled without gloves when formulated. Even the instructions had dye fingerprints all over. The dye bottles also did not fit in the poorly designed packaging so had been rolling about within the box. Nonetheless I thought I'd ignore that issue and give it a try. I followed the directions exactly. The product left my hair feeling like it was covered in sticky wax, I freaked out thinking it had melted my hair off. I had to wash 5 or 6 times and in the end resorted to fairy liquid to remove the greasy waxy texture, and even then it still felt sticky and nasty for weeks. Whenever I touched my hair I could feel stickyness, and it looked greasy at the roots and underneath even when freshly washed. As for the colour, I was very upset. The root formula turned my roots bright ginger, and the main colour turned my blonde hair patchy dark auburn which was much darker and redder than the colour I selected. I wanted a copper blonde as per the photo but it looked nothing like that. The patchyness became worse after a few washes as some areas fade I spent several weeks trying to repair the colour thank goodness I was in lockdown and nobody had to witness me looking so awful. My hair suffered a lot of damage in the process and it took several appointments to correct the colour by a professional. It still is not completely even and has lighter patches where the root colour had been applied, but I was told my hair cannot withstand any further dying at this point and I have to now leave it to recover. I would not recommend this service, it ruined my previously butt length blonde hair and I had to cut most of it off because I couldn't cope with the tangling and matting and dryness it caused. Even with hair repair masks and leave in conditioner the texture is permanently damaged and I'm waiting for it to grow out healthy again which took me years to get it to this length and now I've lost most of it 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJo B. - We appreciate your feedback. We are so sorry to hear that your order arrived damaged and that we haven’t met your expectations. We would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Con of a companyI ordered one to try and you put me on a subscription, I told you I didn’t like the colour.. but continued to fraudulently take money out of my account.. you cant delete or contact anyone.. do not use this company 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsP S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that our color and our service did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Smell and colorI didn't get the color i requested n the smell took my breath 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
It's okAlthough I liked the color, it didn't stay well on my grays and made my hair very dry even with using the conditioner. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEllen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Halloween redI asked the stylist specifically for a red with no blue or purple undertones! My hair colour is ripe for Halloween! I’ll be wearing a baseball cap for the next month. 😡 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
AppaulingFirstly, I choose my hair colour from the options and added a photograph. The colour was darker than what I wanted !!!! Esalon said to use colorb4 to strip it back.(not good with extra dry curly hair). The next colour which I changed, still dark brown not copper. I changed it again third time unlucky. This had been changed but was a roots only refresher. Why would I put a copper colour on my roots when the rest was red/brown. Rubbish they don't listen to the customer at all. Very expensive and not a colour I would buy again. £24 after initial 1st. I got £18 back but no £6 for p+p.!!! It was always late up to 2kg parcel is £3.10p half the price they charge. It was 48 hour postage but had to wait a week extra for it to be posted. So just £3.10 was a like for like better option Rip off. A supermarket colour is equally better, and you get what it says on the box liberally think befor you join 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
It's not badThe color was a good match for my roots. I didn't use the color on all of my hair. The product is pretty thin - nowhere near as thick as the color the salon uses. It also didn't last as long. I color my roots every 4 weeks - I barely made it 3 weeks with this. The towel they include does actually get the excess product off your skin. The shampoo and conditioner were good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |