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Custom Color Set
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66,541 Verified Client Reviews |
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Even brassier and oranger than the first time.Too red, looks orangish. not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Items missingMy shipment didn't include shampoo &conditioner or a brush. Also, please consider using a different shipping service for Canadian orders. My last shipment never arrived and this one took almost a month to reach me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlison - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Too lightThis is my 2nd round using eSalon but my color keeps getting lighter? I’ve requested it be toned down darker, so hopefully this round will be better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDonna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Tough on hairStuff smells like the stuff my mom used in the 90's. I was overwhelmed. Burn my hair and broke some off. I have a lot thinner hair now. Color was not the choice i picked. The stylist lightened it... which means it was made to be too light and now I look like strawberry short cake. Never again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
It's not worth itJust not worth it. Roots appearing within 2 weeks. I'd like to cancel my membership. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Hasn’t arrivedMy order was shipped a month ago and still hasn’t arrived! I’ve had to skip my auto shipment bc according to tracking, it hasn’t even made it past the border! Very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaire - We are so sorry you have not received your last eSalon order! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
color setNot the colr I wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Turned hair brassyAs much as I wanted to be, not a fan. Turned hair brassy and dry. Hoping it works for other people as the concept is great; just not for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. |
Color Not AccurateThis is my second time using eSalon. The kit is high quality and has everything you need. My initial color was Dark Brown (Neutral) and it was pretty accurate and performed well although it faded quickly, but since I have pink ends I requested a reddish brown instead. The second box I received had Red Pearl added to the dark brown. I was excited to try it, but once I had applied the color and washed it out there was absolutely no reddish tone to it and anywhere I had white hairs (I'm over 50% white hair as my profile reflects), it was a super light brown. Definitely not the color I wanted. I'm not happy with this color and I'm probably going to request to go darker for adequate coverage even though I don't want very dark hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sill have greyMaybe I should leave the coloring on longer? I still had some grey. The Color is right. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIlisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |