|
Custom Color Set
|
66,541 Verified Client Reviews |
|
Sort by: |
|
Didn’t cover my greyVery disappointed! I had very few grey around my face and it Sydney do a thing 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Not for meI wasn't crazy about my color. It was just blah and too dark. For the extra money, I thought it would be just amazing. I wanted a shade lighter and was told they couldn't do that but would send me more of the same. I had to email them several times explaining what I wanted. They finally came up with an idea and sent me another product. This time the color was too red. The colorist just doesn't seem to understand what I want. I think I am better off with getting it at the drug store. This is a crapshoot. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsElizabeth - We’re truly sorry that our Hair Color did not turn our as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color was not vibrantNot vibrant Dull color Not what I was looking for 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJessica - We’re sorry to hear that your color came out duller than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a Color requested. We look forward to crafting your custom color! |
Unhappy with outcomeI am beginning to think that the color I am looking for, copper red, can only achieved by going to a salon. I did try the competitor first, only because I had not heard of eSalon. There was nothing coppery about the resultant color. It was auburn, and much too dark. My hair is lighter red after using the eSalon color, but still not what I am looking for. The kits from both companies are impressive. My only other comment is that the eSalon color had a very strong smell and the competitor's brand had no smell at all. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsKm - We’re sorry to hear that your color was not quite what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a color requested. We look forward to crafting your custom color! |
I want a refund!!!I requested a revision to my hair color several weeks ago. My last kit was supposedly revised. It was NOT. The color is still not right. It still does not cover greys. There was not enough product to cover my ends. No one seems to read and really do anything. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
June colorThere was less grey coverage as normal. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTracey- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour faded within one wash and greyShowed my grey up within one wash 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsHelen T. - We appreciate your feedback and we are sorry to hear that you were unhappy with your gray coverage. Our Color Team will reach out to you via email. Thank you for your patience. |
Never received.Shipping seemed to take awhile on other orders. Never received the last order even though the order said it shipped a month ago. It might be helpful to change your shipping methods? 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsRobin L. - Thank you for your feedback. We are so sorry to hear that your eSalon order has not arrived! Upon reviewing your profile, we see that one of our Team Member has already helped you to resolve this matter. Please let us know if there is anything else we can help you with! |
Purchase June 7It faded in areas which were blonde 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsJulie B. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I like itI like it....but still orange,still would like to try and get a shade lighter with out any orange if possible...just a light brown 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsTanielle- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |