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Custom Color Set
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66,541 Verified Client Reviews |
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UnhappyHave yet to receive my first order or my resend. I'm very disappointed. As I said per my last email, please cancel my account & refund any money paid to esalon. Thank you CCuellar 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCecilia - We´re very sorry to hear you have not received your order. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Dye darkened my hair instead of lightening itI ordered medium brown natural golden dye and got dark brown natural golden dye that somehow made my hair darker instead of lighter. Would not recommend and have had better experiences with storebought box dye. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMira Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI was looking into lightening my hair so that I can have a little bit of fun with semi-permanent dyes whilst I’m working from home (I work in a traditional profession so haven’t had a chance to go unconventional for 8 years) I have specified that my main goal was to reach level 7 from level 5, specifically asking for dark ashy blonde. I only really ‘had’ this one chance as I had natural hair colour and did not want to bleach my hair which I why I decided to entrust someone more experienced and knowledgable to provide me with what I needed to achieve my goal. I have included a number of photos of my hair so that the colourist could make an informed decision when mixing my colour. There was a lot of ammonium in my colour, considerably more than any box hair dye I have ever come across (and I have dyed a lot of hair at Uni). The level 15 developer did hardly anything to my hair: my hair was ginger-ish when standing next to a strong artificial white light, whereas my ends appeared darker, if anything, in natural light. I was unhappy with the results which is why I have purchased a level 6 toner which was too light for my supposedly freshly coloured level 7 hair. The only visible result is the dryness of my hair. Definitely disappointed with the outcome and the fact that I now have to wait years for my hair to grow back if I don’t want to use bleach and cannot experiment with different vibrant colours during lock down. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonika F. - We appreciate your feedback. We are sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Fed upSecond time now and my hair has turned out darker than expected again. Will be cancelling my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
No gray hair coverI’m not planning to buy your color again, because is not properly working on my roots (gray hair). In love with the rest of the hair color but it’s not working on my roots. I requested to adjust the color but didn’t work. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMildred - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just OkI was so excited to try this color kit but was left more than a little underwhelmed. Pros: left my hair really soft. Cons: The kit did not include the classic shampoo/conditioner for post color and the color couldn’t be any further from what I chose. I know everyone’s hair processes differently but I chose dark blonde ash, followed the directions to a T and I have something bordering on a dark blonde with strawberry tones. I’m glad I tried but I’m not sure I’ll come back. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristen - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
The colour is not as personal as is meant to beThe colour so far (two orders) have been pretty standard and nothing special. Expensive way to colour hair and not that efceive on white/grey hair. Fades really quickly. Despite having taken an in-depth profile process. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Horrible shipping times.If you enjoy waiting for two weeks to receive a product, then buy this. Otherwise, there HAS to be something better out there. Product itself is ok, but I discontinued my membership because of the excessive time to receive it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPeg - We are so sorry for the delay with your last shipment. Upon reviewing your profile, we see that your concern has been resolved. Please let us know if there is anything else we can do to help! |
Orange hairTerrible - left my roots orange! Would not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Need .My stylist!Not happy with color . Please cancel further orders,going back to my stylist Just too much work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRoberta- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |