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Custom Color Set
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66,541 Verified Client Reviews |
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Did not get what I asked forI called spoke with a stylist and I updated my wishes for all over coverage, not just riots and for a lighter shade. I received the same think I originally received. Planning to cancel I have just not had the time 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTatiana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Brown roots!The two step process is a problem when the root application is not the right color. My overall hair color is a vibrant copper red, but roots were a lifeless brown with no hint of red. I asked to have this changed, but the next package was no different. So I moved on to try and find a more suitable product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBarbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
disappointedI responded to an email asking about my color (second order) before it was created asking my input. I asked for 2 colors, one being slightly darker for the back/bottom and one to be exactly the same as my previous lighter color. I received an email back stating they had received my request. When I received my color (almost 2.5 weeks late-greys were unbearable) there was only one color which was neither the darker or the previous color I had requested. Sadly, I will not be ordering again. 😔 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLynda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
First Time Custom ColorThe color was too warm of a blonde...looked orange compared to my color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEwa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color was sent for wrong partMy color was great but it was sent for my roots, and I am actually trying to match the bottom of my hair (bottom 7/8) to my roots, so it wasn't quite enough color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathryn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A disasterI thought I'd try eSalon because it had gotten good reviews. Despite sending a photo of my current color, the "custom" color created for me was WAAAAY too dark. I'm going back to my tried and true home hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAnn - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
good coverage but too darkI had asked my colorist to change the color because it was really dark almost black instead of auburn. It seems to be the same too dark color. The gray coverage is good. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa - Thank you for your feedback. Your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.We'd like to remind you that you're currently signed up for our Plan with a frequency of 4 weeks. Your next order is set to bill and begin processing on JULY 30, 2020.Thanks for choosing eSalon! Please let us know if we can assist you further. |
disappointedI have colored my hair twice, used product 2 months, followed the directions. The color was not covering and what little did, didn't last long. When I tried to cancel my subscription there is no, apparent way to do this. I feel like I am being held, hostage. Help! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarti - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Why does eSalon want me to be a redhead when I really, really don't want to be??My primary goal has been to tone down the red tone. I requested ashy. The eSalon color still is way too red. My roots, which are naturally about 70% cool brown and 30% gray, keep coming out a deep bronze. NOT thrilled. The developer shifted down from a 20V to a 15V (thank you). But this time it seemed to smell so strong that my eyes watered the entire time and I could barely see where I was applying the color. Could we try going down to a 10V developer, or something still milder? Thanks for listening. I plan to try one more eSalon order and then, if still too red, I will go back to my salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not as light as I likeand your sending my order too fast I only died my hair July 3rd why are you sending it to me already I will have to cancel 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |