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Custom Color Set
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66,713 Verified Client Reviews |
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quality decreesthe quality decline 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMonica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color is pretty good, but...The color is pretty close to what I want, but for the price, I would like it if they actually included two pairs of gloves like the packaging states. I didn’t receive the little packages of shampoo and conditioner, either. What gives? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJill - Our medical professionals on the frontlines need gloves more than ever before. That's why we've decided to temporarily reduce the number of gloves included in your Color Set from two pairs to one pair. To help, we've donated over 100,000 medical-grade gloves to hospitals in urgent need, the Greater Los Angeles Veteran's Association, and CareMore Health. We appreciate your support in the coming weeks and want you to know we're all in this together. A note from your colorist: Before you color, take a read through your instructions. Instead of switching to a second pair of gloves, simply rinse off your first pair with a little soap and water, then color on. |
Rubber GlovesBoth times I've received my order I was suppose to get two pairs of gloves and I only got one. It would be much easier for me to do my hair if I had the other pair. Everything else about my color kit and process was great. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Not enough colorNot enough gray coverage and not enough to bring down to my ends 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Wrong shadeVery disappointed, completely the wrong colour, this was my third purchase and was confident this would be perfect however it was dark auburn not copper as previous. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie E. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not the right colorGave my hair a reddish tint. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTheresa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover greyDidn’t cover my grey roots and the 10% that did take was a completely different colour to the rest of my hair. Shame, I wanted it to work. Just gone back to a cheap high street brand. 100 percent coverage. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather B. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very wrong color sentI ordered a golden blonde as I am very light coloring. I ended up with a kit that turned my hair dark reddish brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAbigail - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't work at allMaybe my colour was too dark? I don't know... But I followed all the instructions and nothing changed. It looked brown when I put it on, but the colour rinsed right out when I did the 3-5 min rinse thing. The package was delayed for a month, so maybe the contents lost their effectiveness. I'm mostly disappointed because I had great customer support through out the whole process and really wanted this to work. I guess this would work better if going from light to dark hair. (One plus is that it worked as a deep conditioner on my type 4a hair and gave me curls that I haven't seen in a long time. ) 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Fades too fastThe color isn't purple enough and fades within a couple weeks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachel- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |